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row.co.uk : Gadget Insurance reviews

Name: Gadget Insurance
Rating: 4.59 (247 reviews)

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4.59

Based on 247 reviews, last reviewed 31st Mar 2019

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

14%

Latest highest rating:

5

New costumer I jost get registred my smart tv. I find being verry easy to complete the registration. Reviewed on: 31st March 2019

Latest lowest rating:

1

Very poor and misleading company Reported my phone lost. I emailed everything over to The customer service team. After a couple of days they email to ask for same documents again. Sen... Read more Reviewed on: 21st February 2019

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row.co.uk Gadget Insurance reviews (247)

Review of the row.co.uk, Gadget Insurance:

Please don't insure your phone with ROW

I lost my phone 8 days ago and still have not received my new phone even though my claim has been accepted and I have paid £105. I claimed straight away. The next day I received an email asking me for documents. I supplied them within an hour of receiving the email. I waited 24 hours. I phoned them. They said they couldn't open the documents and to send them again. I sent them again. The next day after hearing nothing I called again. They said there was a technical fault there end on opening the emails. An hour later their technical team had managed. They said to wait 24 hours for the claims team to inspect the documents. 48 hours later after repeated calls my end they called me and asked me questions for 30 minutes about how I lost my phone. They accepted my claim and asked me to pay £105. I paid straight away. They said I would have a phone within 24 hours, 48 max. I waited 48 hours and called - they said the phone had not arrived with their partner firm yet. They are hoping it will arrive tomorrow. They cannot be certain that I will have it in the next 48 hours. To clarify - It has been a week since I first submitted my claim and provided relevant documents. It will be 4 days minimum from when the claim was accepted and I paid £105 - to when I receive my new phone. They say it will take 24 hours from accepting the claim. This is a lie. Every step of the way this has been stressful. If I knew this - I would never have insured with them - hence why posting this review. Reviewed on: 28th November 2018

Great

Quick and easy,!!! Oh and cheap!!! Will insure more of my products with you soon!! Reviewed on: 5th August 2018

CHEAP COMPREHENSIVE COVER

EASY TO USE WEBSITE VERY COMPETATIVE PRICE Reviewed on: 4th August 2018

Best insurance company in UK

I tried a lot of companies but this is first time with row nad i found it very easy helping and best customer service. Reviewed on: 2nd August 2018

Very good

Good company, quick and easy with calls and information. Really useful and nice people with good manners Reviewed on: 2nd August 2018

Review

Would recommend for ease of use and value for money. Can not review customer service at this point but I am confident ROW will be a company with great customer service. Thumbs up. Reviewed on: 31st July 2018

Very easy!

So quick & easy to get cover for our new TV! Reviewed on: 29th July 2018

Okay so far

Just signed up to site, easy to get quote Reviewed on: 28th July 2018

Just signed up

Easy to complete form, decent price Reviewed on: 28th July 2018

Very straightforward and fairly priced

The process to insure your product is very straight forward and seems to be good value. I can’t yet comment on the process of making a claim as I have only just signed up. Reviewed on: 25th July 2018

Quick and easy

I absolutely recommend row insurance the step up is quick and easy not forgetting how cheap it is. Reviewed on: 25th July 2018

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