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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6810 reviews)

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4.83

Based on 6,810 reviews, last reviewed 20th Jun 2026

43% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Preemptively helpful. Having hearing problems it’s nice to speak with someone with a good clear speaking voice who patiently explains things. Also, thank you for realising ... Read more Reviewed on: 20th June 2026

Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6810)

I always get brilliant service and everyone is reall...

I always get brilliant service and everyone is really friendly Reviewed on: 17th October 2025

I had big problems signing in to our savings account...

I had big problems signing in to our savings accounts because emails from Saffron Building Society enabling sign in took longer to arrive than the five minutes life they had! Sophia was extremely helpful, delightful to talk to and provided excellent service.. She is an excellent customer service representative, I could not fault her. Reviewed on: 17th October 2025

Excellent Customer Service

I spoke to Sophia on the phone recently, and was very happy with the service I received. Even though I was closing the account (due to the drop in rate) I was treated with utmost courtesy and friendliness and she ensured the balance transfer went smoothly. I would not hesitate to come back to Saffron should they offer an improved rate as their customer service is excellent. Reviewed on: 16th October 2025

Always excellent service in Colchester.

Always excellent service in Colchester. Only slight complaint is that the branch is sometimes closed. Reviewed on: 16th October 2025

Everyone is very professional and able to help at ev...

Everyone is very professional and able to help at every problem solving, always happy and cheery Reviewed on: 16th October 2025

Always so helpfull and professional

Always so helpfull and professional Reviewed on: 16th October 2025

Account opening

It was very nice to actually speak to people who are sensible and go the extra mile to accommodate our needs rather than a computer, who says "no"!. Reviewed on: 16th October 2025

Ware is very modern and all involved are welcoming

Ware is very modern and all involved are welcoming Reviewed on: 16th October 2025

The service Lewis Hemingway provided was very good a...

The service Lewis Hemingway provided was very good and enabled me to do my business in a quick and efficient manner. As shared the only reason I am moving my daughters monies from Saffron BS is better rates elsewhere Reviewed on: 16th October 2025

Excellent customer service from Jodie

I have had an issue with transferring money from my account in the last few days. It was a frustrating experience but it was resolved by Jodie who was really excellent, very professional and kept me updated as promised. Reviewed on: 15th October 2025

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