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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6810 reviews)

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4.83

Based on 6,810 reviews, last reviewed 20th Jun 2026

43% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Preemptively helpful. Having hearing problems it’s nice to speak with someone with a good clear speaking voice who patiently explains things. Also, thank you for realising ... Read more Reviewed on: 20th June 2026

Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6810)

Lovely staff at Halstead, the boys on the counter ar...

Lovely staff at Halstead, the boys on the counter are great and we had good service from Lyn today Reviewed on: 15th October 2025

Community account change

After receiving notice from a bank about charges to our community account, we searched around, until someone recommended Saffron. They had a business manager interested and helpful, in taking on our account (the bank has a phone centre in the north of the country, not interested in community accounts) He has been most helpful in guiding us through the change, and also in the old tradition (Plough Monday) we are maintaining. I understand while bigger institutions have less interest in smaller community accounts, the Saffron are looking to fill this gap Reviewed on: 15th October 2025

Really helpful support.

Really helpful support. Knowledgeable support representative (Zoe Collins) Reviewed on: 15th October 2025

Customer happy with Customer service and recommended...

Customer happy with Customer service and recommended to grandson who has opened an account here. Reviewed on: 15th October 2025

Appointment

Appointment with Morgan was well explained and my options made clear. Reviewed on: 15th October 2025

Always very good customer service, have recommended...

Always very good customer service, have recommended to friends. Reviewed on: 15th October 2025

Staff are always helpful , kind and friendly at the...

Staff are always helpful , kind and friendly at the Ware branch Reviewed on: 15th October 2025

Money withdrawal problems.

Today, I, was chasing up my withdrawal yesterday, of £80. Spoke to your representative, Jodie Wilson. She was excellent. She looked into the matter, &, ascertained that the money, hadn’t been transferred, due to technical issues, &, undertook to keep me informed. This, she did, which was really pleasing. Kind, knowledgeable, &, well spoken. Really helped me, &, fully explained the situation. A pleasure to talk to. Full marks, very happy, with my treatment. Reviewed on: 14th October 2025

Sophia was fantastic.

Sophia was fantastic. Not only did she resolve my immediate issue with making an electronic funds transfer but after initially thinking they would have to send me a letter to set up my online account, she called me back to explain she understood why she wasn't able to do this and we then resolved that issue and got the web/app access setup too. I really appreciated that she took the trouble to call me back having realized why she could trigger an email. It wasn't actually that crucial to me to be able to access online but taking the time to resolve the issue ahead of it being urgent and calling me back demonstrates a level of customer care far too rare these days. Reviewed on: 14th October 2025

Friendly knowledgeable helpful staff

Friendly knowledgeable helpful staff Reviewed on: 14th October 2025

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