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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.77 (6625 reviews)

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4.77

Based on 6,625 reviews, last reviewed 9th May 2026

19% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Excellent customer service I called in order to open a savings account. I wasn't expecting to find a dormant account, awaken it and get it switched over to an account that suit... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Saving for the future Good products but poor rates over a number of years after being top Reviewed on: 21st April 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6625)

Excellent customer service

Customer service was friendly and professional. My consultant was well prepared, knowledgeable and provided all the information I needed to decide on the best account option. The process to set up the account was very efficient. Reviewed on: 13th January 2025

ISA switch done quickly and efficiently.

ISA switch done quickly and efficiently. Reviewed on: 13th January 2025

Staff are very helpful and informative.

Staff are very helpful and informative. Reviewed on: 13th January 2025

The savings are great, but the website is flawed.

The savings are great, but the website is flawed. There isn't enough information on what happens when accounts including regular savers reach matruity and when we can open the next ones. This means we open them on the maturity month but then are closed, some of us prefer to plan ahead. It would be better to only allow us to open the accounts available and have upfront notice once the pot is filled of our next options Reviewed on: 13th January 2025

Very helpful and knowledgeable staff.

Very helpful and knowledgeable staff. Made me feel I was welcome Reviewed on: 13th January 2025

Excellent service

Advisor understood and dealt with my questions in a professional, easy to understand way. Was very efficient, courteous and solved each of my problems without any problems. Thankyou Reviewed on: 13th January 2025

Wonderful people who help me.

The wonderful people who help me when i call customer support are so authentic, helpful and reassuring. They are the difference and why I love Saffron! Reviewed on: 13th January 2025

Staff are always helpful and friendly.

Staff are always helpful and friendly. It's great to have a branch in my home town and opening times are good too. Reviewed on: 13th January 2025

I’m fed up with ap not working properly and only bei...

I’m fed up with ap not working properly and only being able to use Safari on the Mac normally Google. Poor communications meant a series of misunderstandings recently thst wasted a lot of time. Customer services long waits are irritating too and not clear which menu option I needed Reviewed on: 13th January 2025

My experience at the Ware Branch 11th January 2025

The staff member was professional and polite and also answered all of my questions in a timely manner. Reviewed on: 13th January 2025

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