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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.77 (6626 reviews)

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4.77

Based on 6,626 reviews, last reviewed 11th May 2026

19% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Max was very fast to drop what he was doing to see m... Max was very fast to drop what he was doing to see me in an office due to an unfortunate event I had. He listened and suggested ways Saffron can help ... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

2

Saving for the future Good products but poor rates over a number of years after being top Reviewed on: 21st April 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6626)

Polite and helpful

We were dealt with politely, and given us the info about savings that we were looking for. They have also offered and set up a meeting with an IFA, and explained their relationship to this advisor. Reviewed on: 28th November 2024

Good customer service retains customers.

As BT charges me 27 pence per minute to use my landline, your freephone number is key to me dealing with you. Your operator answered almost immediately.....good. She was able to answer all my questions ..... AND close an account for me. The closing balance went straight to my bank account. She didn't rush me. Reviewed on: 28th November 2024

Staff are always helpful, but when you send through...

Staff are always helpful, but when you send through a letter telling me my savings account has matured I never know what figure to put in the box as to how much to reinvest as I havent a clue as to what amount is in the account on maturity. Reviewed on: 28th November 2024

Friendly efficient service Team very helpful and kno...

Friendly efficient service Team very helpful and knowledgeable Reviewed on: 28th November 2024

Customer Service

Attendance at Colchester Branch to do a bank transfer Reviewed on: 28th November 2024

Consistently Reliable..

As ever I needed help as a dinosaur on technology unable to access all the info I wanted. As ever Saffron picked up my request and replied in detail to solve my issue within the tiime frame they promised. Accuracy and Reliability. Top Marks Reviewed on: 28th November 2024

Good service.

I rang to request a tax certificate. The lady who answered was very polite and made me feel like a valued customer. She said the certificate would arrive in a few says and it did. Reviewed on: 28th November 2024

We have been able to open two charity/community acco...

We have been able to open two charity/community accounts. Everyone has been very helpful, the process was very simple to use and we had accounts open within a few days. Reviewed on: 28th November 2024

Varied experience

In branch service good, very helpful and pleasant staff. Very difficult to register for online banking. Requested information on how to do so and was sent an email with a password. It did not state in this email that I would receive a username separately so that I could register which I finally found out when I used the live chat. Have still not received this so still remain doubtful as to whether I will be able to register. Other email communication with a contact us link, only led to a page that said error page not found. If I did not already have an account with Saffron, I think I would have not persevered and would have looked elsewhere. Reviewed on: 28th November 2024

I deal mostly with the Haverhill branch who are all...

I deal mostly with the Haverhill branch who are all welcoming and informative, ready to answers any questions I might have. Reviewed on: 28th November 2024

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