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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Excellent Customer Service

I accidentally let my car insurance run out by one day, I rang up in a panic and received excellent customer service. The person who helped me was patient and incredibly helpful. Reviewed on: 26th September 2025

Had a recent claim resolved quickly with no fuss

Had a recent claim resolved quickly with no fuss Reviewed on: 26th September 2025

Review without any calls make me feel comfortable

Review without any calls make me feel comfortable Reviewed on: 26th September 2025

Great value from 3 year car insurance deal.

Great value from the 3 year car insurance deal, it’s me second time around with this approach and it’s saved me quite a bit over renewing annually with any provider. When I’ve needed to make a change to the policy it’s been quick and easy. A name change needed a phone call but it was done in minutes. Very professional and speedy customer service Reviewed on: 26th September 2025

Excellent Saga

Glad I used Saga they are trustworthy and extremely helpful when you are dealing with then. Reviewed on: 26th September 2025

Service always good.

Service always good. Think the three year insurance is a good idea. Means can sort out the budget and no nasty surprises Reviewed on: 26th September 2025

Very helpful and pleasant

Very helpful and easy to phone to speak to a person , very happy with saga ,have been with them a number of years and would not go to anybody else , staff are very pleasant and very helpful def 10 out of 10 Reviewed on: 26th September 2025

Had two cars with Saga Insurance for many years (plu...

Had two cars with Saga Insurance for many years (plus household insurance)Had household flood claim years ago dealt with very well. Reviewed on: 26th September 2025

Great service at a reasonable price

Great service at a reasonable price Reviewed on: 26th September 2025

Simple to arrange with REAL people

Simple to arrange. Phone answered by REAL people within a short time. What a difference that makes! Reviewed on: 26th September 2025

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