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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (11357 reviews)

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4.83

Based on 11,357 reviews, last reviewed 8th Sep 2026

83900% increase in 5 star reviews

in the past 90 days

1100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Provides all my car insurance requirements at a comp... Provides all my car insurance requirements at a competitive price. Only negative is that they don't provide a multi-car discount opportrunity. Reviewed on: 8th September 2026

Latest lowest rating:

1

Ain't got a clue they add lower amounts what you veh... Ain't got a clue they add lower amounts what you vehicle is worth even though car is with alot more am leaving them after 2 years of failings and cos... Read more Reviewed on: 1st September 2026

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About this product

Saga offers three levels of car insurance for people over 50: Saga Plus, Saga Select and Saga Standard.

With Saga Plus, you can expect to pay the same price for two years if there are no changes. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Car Insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (11357)

Poor Poor Saga

Run away from them, they leave u hanging out to dry Reviewed on: 14th February 2024

Took car insurance out at 8.

Took car insurance out at 8.00am hopping to be insured straight away as most insurers do it's now 2pm I have no response from all day not even a deposit confirmation I should be back at work tomorrow and don't know if I'm insured never had this in over 30 years of driving do not use this company Reviewed on: 15th January 2024

No communication spoken to different people every ti...

No communication spoken to different people every time no continuity and totally different offers absolutely terrible it FMG doesn’t work properly total disaster in trying to settle my car insurance claim Reviewed on: 15th January 2024

Horrendous Company, Stay Well Clear

Unfortunately this system doesn't allow you to give no stars as Saga's customer service is absolutely shameful and useless. Having spent an hour on the phone and being told there is no Manager in, they admit they work from home. This folks is why they don't answer your calls as they are working on the cheap whilst rinsing the older generation on renewals. STAY AWAY Reviewed on: 14th January 2024

We were on a 3 year fixed rate, when it was due to b...

We were on a 3 year fixed rate, when it was due to be renewed they wanted to put it up by approximately 6 x what we were paying with 18 years no claims and no change of address Reviewed on: 7th January 2024

Appalling customer service!

Been waiting for my car insurance renewal documentation ( on 3 year fixed). Have been chasing them and contacted online again today as only 15 days away. Told with underwriters and nothing they can do. Explained going away on holiday and need to get it sorted. Told nothing they can do. Asked to submit a complaint - told manager would contact me within 24 hours by email but he won’t be able to do anything. Worst customer service experienced by any company ever !!!!!! Reviewed on: 15th November 2023

Renewal of house insurance.

WHAT A RIP OFF. My 92 year old dads house insurance is up for renewal. He was on a 3 year plan. His insurance has gone up from £240 to £361. I don’t pay anywhere near that for my 5 bed house in Chester. They also think they are doing him a big favour by giving it to him fixed rate for 3 years. Hes never made a claim in his life. They know that most elderly folks will just renew because they can’t be bothered to shop around. I though they were here for the elderly not ripping them off. Buyers beware, shop around. Reviewed on: 11th November 2023

I'm really impressed.

I have 3 cars and I always shop around for insurance. Saga is very competitive and the service is excellent. If they're in the ballpark on price, I'd choose them because the service is so good. Reviewed on: 27th September 2023

best on the market

very affordable, perks included, would never think of going elsewhere :) Reviewed on: 19th September 2023

Why Am I Waiting On The Phone

Used Saga for a number of years with no problems. The price was good and the customer service ok for this day and age. However, my car insurance is coming up for renewal and it’s increased from £450 to £726. What’s worse is that it’s on one of these three year auto renewals and given the price I don’t want an auto renewal without talking to someone. Been trying to get through for the third time, each time it’s been over 25 mins. This time been waiting on the phone for 38 minutes so far. Can this really be called Customer Service. I think not, more like trying to deliberately ignore your long standing customers. It a joke!!!!!!!!!!!!!!!!!. Reviewed on: 13th September 2023

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Saga: Car insurance reviews

83900% increase in 5 star reviews

1100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Saga: Car insurance now

Best British insurance company 2025

Saga Car insurance reviews (11357)

Poor Poor Saga

Took car insurance out at 8.

No communication spoken to different people every ti...

Horrendous Company, Stay Well Clear

We were on a 3 year fixed rate, when it was due to b...

Appalling customer service!

Renewal of house insurance.

I'm really impressed.

best on the market

Why Am I Waiting On The Phone

Review Saga: Car insurance now

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