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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Easy to contact.

Easy to contact. Great customer service, good price. Reviewed on: 26th September 2025

Reliable and dependable when you need it most.

Reliable and dependable when you need it most. Reviewed on: 26th September 2025

Motor insurance

I get a great deal on my motor insurance every year plus I get to speak to person which brightens my day as we can have a good chat Reviewed on: 26th September 2025

Give me choice’s .

Remind me on time, give me an option on what I would like to do. Reviewed on: 26th September 2025

Excellent service provided.

Excellent service provided from taking out the Insurance to change of car during the Insurance period. Staff most polite and helpful. Reviewed on: 26th September 2025

BEST RESULTS FROM WIDE COMPARISON OF OPTIONS

BEST RESULTS FROM WIDE COMPARISON OF OPTIONS WITH ADDED BENEFITS OF BREAKDOWN AND EXCESS COVER. Reviewed on: 26th September 2025

It gives me peace of mind xx

Being insured with Saga allows me to have peace of mind knowing there is always someone at the end of my phone if and when needed. Luckily not needed them.in over 20 years...thankyou xx Reviewed on: 26th September 2025

Excellent customer service and great value for money

Excellent customer service and great value for money Reviewed on: 26th September 2025

REAL PEOPLE NOT ROBOTS

If I had a query I could speak easily to a real person Reviewed on: 26th September 2025

Trusted, Transparent, and Truly Caring - Saga

I recently purchased my car insurance with Saga and found the experience to be exceptional from start to finish. The process was clear, straightforward, and stress-free. Every interaction I had with Saga’s team was professional, friendly, and genuinely supportive. What stood out most was the way Saga made me feel as a valued customer, not just another policyholder. They took the time to explain my options, ensured I had the right level of cover for my needs, and made the whole process easy to understand. Their transparency, efficiency, and customer-first approach truly set them apart. Saga not only provided me with great value and peace of mind, but also gave me confidence that I am in safe hands should I ever need to rely on my policy. It is rare to find an organisation that combines excellent service, clarity, and care so consistently. For these reasons, I believe Saga deserves to be recognised with this award. They exemplify what outstanding customer service should be—reliable, trustworthy, and dedicated to going the extra mile for their customers. Reviewed on: 26th September 2025

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