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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3197 reviews)

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4.90

Based on 3,196 reviews, last reviewed 9th Mar 2026

34% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Above and beyond Shannan went over all the options available to us so efficiently, that it was easy for myself and my husband to make our decision on what we wanted to... Read more Reviewed on: 9th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3197)

Very good and welcoming

Friendly service with experienced staff. Reviewed on: 28th March 2025

Excellent service

Staff member was very helpful and friendly. Reviewed on: 28th March 2025

Excellent service always

Scottish Building Society great for savings, very efficient and helpful staff. Will always use SBS. Reviewed on: 28th March 2025

Very highly recommendable

I arrived here looking for information, I was informed re. everything I asked. Also managed to bring dealings up-to-date for next financial year, which was much more that I expected to do. Excellent service. Reviewed on: 28th March 2025

Friendly, convenient, helpful

Great to have somewhere you can go and talk to a person face-to-face. Could get a slightly better rate elsewhere but would not deal with anyone else. Staff in Troon are all professional and friendly. Reviewed on: 28th March 2025

Helpful, knowledgeable, friendly

Like the face-to-face service. Can ask questions we struggle to find information online. Reviewed on: 28th March 2025

Perfect, friendly, support

I was given all the help I required to transfer ISA from Virgin Money to Scottish BS and then some to another BS. Reviewed on: 27th March 2025

Approachable, friendly, interested

My wife is already a customer. Very nice people in the Galashiels office. Great to talk to a person face-to-face. Reviewed on: 25th March 2025

In branch service review

Visited Aberdeen branch on Friday 14/03 - closed all day. Went back 17/03 - closed for lunch. Then closed at 3pm on Thurs, ended up doing it all by post. Opening hours not customer-friendly. Also not much prviacy when discussing financial details when others are waiting to be served. Reviewed on: 25th March 2025

Friendly, helpful, efficient

Prompt friendly service. When asked to post information it is done immediately. Don't hurry elderly people!. Reviewed on: 25th March 2025

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