Smart Money People Logo
Go to business site
Share this page
Link copied

Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.90
Based on 3,199 reviews, last reviewed 10th Mar 2026
34% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Outstanding service Outstanding service - Natalie was very helpful and professional Reviewed on: 10th March 2026
Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
JENVY's avatar
JENVY
Visit provider site Read all reviews Write a review

About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

Review Scottish Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Scottish Building Society Savings reviews (3199)

In branch service review

5
Efficient and friendly. Passbook is a good idea. Happy with the service as it is. Reviewed on: 13th March 2025

Friendly, knowledgeable, approachable

5
It's good to deal with individuals - reassuring. Reviewed on: 13th March 2025

Friendly, knowledgeable, accessible

5
Amazing staff - so friendly and knowledgeable. Reviewed on: 13th March 2025

Today Natalie Macdonald has been the Face of Scottis...

5
Today Natalie Macdonald has been the Face of Scottish Building Society and as such deserves to be awarded 11 out of 10 by her Line Manager. I have been unable to access my online ISA account since February 21st. After four attempts by staff unable to sort the problem Natalie has today resolved the situation with care and understanding Thank you so much Natalie. It has been a very frustrating and trying time. I am a lady of a certain age and Natalie has sorted the situation with care and kindness very quickiy Reviewed on: 12th March 2025
Hazel J's avatar
Hazel J

On our doorstep

5
We enjoy our visits. Very pleasant assistants at Inverness. Reviewed on: 11th March 2025

Competitive, friendly, efficient

5
The range of products available, interest rates which compete favourably with other companies. Being used to dealing with staff in Inverness I find the girls very friendly and efficient in their knowledge of the products. Reviewed on: 11th March 2025

Change of details.

5
I had to call the Society's customer services to resolve my inability to change the details of my linked bank account. The person who answered my call was polite and efficient, although she could not resolve the issue there and then. However, I followed her advice and the issue was successfully resolved within the hour. Reviewed on: 10th March 2025
Simon J's avatar
Simon J

Very efficient staff

5
Easy to communicate. I like the direct person-to-person touch in dealing with your company rather than relying on machines/robots. Reviewed on: 10th March 2025

In branch service review

5
Very friendly, helpful and efficient staff with reasonable rates. The service would be even better if there was a nearer branch. Reviewed on: 10th March 2025

Friendly, knowledgeable, obliging

5
An increase in interest rates would be nice. Reviewed on: 10th March 2025

Do you have a different Scottish Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Scottish Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill