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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.91
Based on 3,460 reviews, last reviewed 1st May 2026
96% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
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0%
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0%

Latest highest rating:

5

Always great customer service Always great customer service from Scottish Building Society. Katie from the Troon office was very helpful when I got in touch, polite and prompt with... Read more Reviewed on: 1st May 2026
Amy's avatar
Amy

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
JENVY's avatar
JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3460)

Helpful, friendly, knowledgeable

5
Service is first class, just a wee bit to travel to get to the branch. Reviewed on: 7th March 2025

Reliable, accessible, professional

5
Don't change anything - it's the best financial institution I have dealt with. Overtime if online access could be simplifed whilst maintaining security. Reviewed on: 7th March 2025

In branch service review

5
I have always had excellent treatment from the staff since I first used the Society. Today I had excellent service. Reviewed on: 7th March 2025

In branch service review

5
Main thing for us is to be able to go into a branch to speak with someone about our money. Someone who is pleased to see us and nothing being a bother to them. It was our first visit and on leaving we both felt we had made a new friend who was interested in us and our needs. We were both very happy with the service. Reviewed on: 7th March 2025

Warm, fair, community

5
Shirley was warm and patient, explaining the products and their individual functions. Reviewed on: 7th March 2025

Interesting, professional, friendly

5
Very good, I was made to deel welcome. Plenty of information provided on the various products, I was not made to feel under pressure. Reviewed on: 7th March 2025

Local, bank book, helpful

5
Local and staff are very helpful. Reviewed on: 7th March 2025

Value, excellent customer service

5
Great. Can you please provide a children's account. Reviewed on: 7th March 2025

On your side

5
I like the fact you have a branch! The staff were really helpful. The webiste is fairly easy to use. Registration was slightly confusing. Reviewed on: 7th March 2025

A trusted mutual

4
The service I received was absolutely fine. No problems at all experienced. I had a 2-year fixed term ISA so there was no reason for any contact from me to the Society until the maturity of the account. The Society looked after my investment as promised for the 2 years and all went well. Reviewed on: 7th March 2025

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