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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3435 reviews)

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4.91

Based on 3,435 reviews, last reviewed 1st May 2026

86% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Visited branch today and Audrey was very helpful in... Visited branch today and Audrey was very helpful in assisting me with investing my existing ISA into a new Fixed ISA, very satisfied with the service Reviewed on: 1st May 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3435)

Just the best

Very competitive interest savings rates. Friendliness, helpfulness and excellent service from the staff at the Galashiels branch. Reviewed on: 10th February 2025

Knowledgeable, efficient, friendly

Very much like that I can deal with someone face-to-face, in-branch, rather than online (which can be so problematic). Setting up the ISA was a pleasant experience, going through the issues with someone knowledgeable and helpful. Reviewed on: 10th February 2025

Very good

It's good that SBS has branches that customers can go into branch and discuss things at street level instead of doing it online. Reviewed on: 10th February 2025

Positive, helpful, informative

Clear and helpful advice and options.Clarifies what to consider and the requirement to get unbiased advice. I now know that will require to list all the alternatives. Overall helpful. Reviewed on: 10th February 2025

Excellent customer service

I have been dealing with the SBS for the last few months to close my mum's account and it set-up and transfer an ISA for my son and to set-up my own savings account. The staff have been fantastic, very clear and helpful. Really made a difference to how I was able to manage everything. Reviewed on: 10th February 2025

Clear fair value

Products clear and good values. Wish I could use login details of recently closed account to transfer money into the new account - fixed rate maturity - online savings. Reviewed on: 10th February 2025

Efficient, helpful, friendly

Friendly, approachable - helpful for elderly customers, and efficient. Reviewed on: 7th February 2025

Personal, friendly, Scottish

Main reasons for investing with the Society is that it is Scottish and the interest rates for our type of investments are reasonably good. Only drawback is the locality of branches in relation to where we live and because of holding two accounts in our name we are unable to transact online. Reviewed on: 6th February 2025

In branch service review

Promptly seen to - rolling over a bond account. My only complaint is doing away with the bankbooks - because I have several accounts and have to do a tax return (and like for many from branch) I need a clear trace of my accounts for tax records - not having a book makes it difficult. Reviewed on: 6th February 2025

A great experience

Very helpful, staff made everything go smoothly - thank you. Reviewed on: 6th February 2025

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