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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3435 reviews)

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4.91

Based on 3,435 reviews, last reviewed 1st May 2026

86% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Visited branch today and Audrey was very helpful in... Visited branch today and Audrey was very helpful in assisting me with investing my existing ISA into a new Fixed ISA, very satisfied with the service Reviewed on: 1st May 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3435)

Accessibility, friendly, helpful

I like that there are branches which are accessible; that you can call branch direct; the staff know me; it is a Scottish Building Society. Maybe a bit more interest on savings though I understand costs also. Reviewed on: 27th January 2025

Very good

Easy to talk to, always good advice. Reviewed on: 27th January 2025

A good experience

Prompt and efficient compliance with my request and taking the trouble to keep me notified of progress. Reviewed on: 27th January 2025

Trusted quality service

Phones answered quickly. Clear instructions given. Reviewed on: 27th January 2025

Knowledgeable and respectful

Friendly and respectful, and I rate the range of products. Reviewed on: 23rd January 2025

Low profile, needs to advertise itself!

Welcoming, helpful service. Explained product well. Account set-up. Reviewed on: 23rd January 2025

Very good service

Transaction smoothly dealt with. Reviewed on: 23rd January 2025

In branch service review

Good telephone service when needed as too remote to access branch services - some problem with online account in trying to get online. Several failed attempts, had to ring to get account unlocked. Reviewed on: 22nd January 2025

Great online experience

I have been very happy with my experience. I have an online ISA with you. It went smoothly setting up the account, and more recently transferring to another ISA with you on its maturity. A little more time would have been helpful in receiving the letter about transferring as I was on holiday for two weeks. I would suggest 1 month notifications. Reviewed on: 22nd January 2025

Recent experience was online

Excellent service. Had mortgage previously with SBS. Reviewed on: 22nd January 2025

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