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Scottish Building Society: Savings reviews

4.91
Based on 3,435 reviews, last reviewed 1st May 2026
86% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Visited branch today and Audrey was very helpful in... Visited branch today and Audrey was very helpful in assisting me with investing my existing ISA into a new Fixed ISA, very satisfied with the service Reviewed on: 1st May 2026
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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
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JENVY

About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3435)

Accessible, friendly, very helpful

4
I like the ability to go into local branches; to be able to call my branch direct; the good accessibility; fact SBS is based in Scotland and is Scottish. For improvements, maybe interest higher, more outlets, although I understand the extra cost. Reviewed on: 22nd January 2025

Competent, relaible, honest

5
Paper communications, rather than email etc. but that's for me. No longer office in Turniff, unable to travel to Aberdeen so paper communications are important to me. Reviewed on: 21st January 2025

Very good

5
Friendly, helpful, efficient, efective service. Happy customer. Reviewed on: 21st January 2025

In branch service review

5
A maturity value stated in the renewal letter would be helpful. Reviewed on: 21st January 2025

Friendly, helpful, accessible

4
I like branches, accessibility, ability to call my branch, staff know me, Scottish Building Society. Could improve savings rates a little?. Reviewed on: 21st January 2025

Excellent

5
Excellent - very easy to speak to, very efficient, excellent service. Reviewed on: 21st January 2025

Welcome, helpful, professional

5
Mudassar was extremely professional and helpful in helping me to organise my savings. Reviewed on: 21st January 2025

Pleasant, professional, helpful

5
Staff very pleasant and helpful. Reviewed on: 21st January 2025

Professional, friendly, reliable

5
Everything was dealt with professionally and the staff were very friendly. Reviewed on: 21st January 2025

Friendly, professional, local

5
I particularly like going into an office and speaking to someone you can build up a relationship with. It makes a huge contribution to my remaining with the SBS. Reviewed on: 16th January 2025

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