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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3212 reviews)

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4.90

Based on 3,211 reviews, last reviewed 15th Mar 2026

23% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Savings experts! I was in branch to sort out my savings and Abbie who was in training with Kaia was so helpful and friendly. Reviewed on: 15th March 2026

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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3212)

Very helpful staff

Proud to be a member of the oldest surviving building society in the world. Reviewed on: 5th September 2024

Very obliging staff

Efficient building society to deal with. Reviewed on: 5th September 2024

In branch service review

No need to improve anything - it is fine as it is! Try dealing with the Nationwide, they are awful. Reviewed on: 5th September 2024

Local, reliable, friendly

Have just been with the Society for one year. Have spoken on the phone twice just to get clarification about things. I like the fact this is a proper building society. Very impressed how quickly you get to speak to a member of staff who is friendly, patient and informative.Very pleased with my ISA performance. Reviewed on: 5th September 2024

Service, branches, staff

I like having a local branch, especially as the staff are very helpful. One improvement would be longer opening hours at least one day a week or even opening on a Saturday for an hour. Reviewed on: 4th September 2024

Mutuality, personal service

Remains a building society providing personal (not robotic) service. Reviewed on: 4th September 2024

Friendly, efficient, encouraging

I like that I recognise the helpful member of staff on the desk. I don't like that I had to send away my passbook as it is my proof of having deposited money, and I now have a new ISA but no passbook. I don't like the term 'relationship centre' please go back to referring to them as local branches or offices. Reviewed on: 4th September 2024

Easy to understand

very happy with the service provided. Reviewed on: 4th September 2024

Friendly and efficient

I have never had any type of account with you. I decided to open one as you are situated in the town centre and easy to get to. Shannon was helpful and explained everything to me, it was also lovely to see Natalie again whom I know in another Society. Always polite and helpful. Reviewed on: 4th September 2024

Excellent

Staff are very helpful, polite and friendly. Reviewed on: 4th September 2024

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