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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3435 reviews)

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4.91

Based on 3,435 reviews, last reviewed 1st May 2026

86% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Visited branch today and Audrey was very helpful in... Visited branch today and Audrey was very helpful in assisting me with investing my existing ISA into a new Fixed ISA, very satisfied with the service Reviewed on: 1st May 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3435)

Fast, efficient, friendly

Very friendly and knowledgeable. All questions answered immediately and advice given for future investments. Reviewed on: 7th January 2025

Excellent customer care

The member of staff was excellent in all aspects of service. Good interest rates. Reviewed on: 6th January 2025

Friendly, useful, knowledgeable

Friendly, cheerful staff and atmosphere. Reviewed on: 3rd January 2025

Knowledgeable, kind, friendly

The Glasgow branch were very friendly and welcoming, able to offer great advice regarding savings and account interests. Loraine in particular was excellent, she was able to advise on my savings rates in an understandable and friendly manner. Reviewed on: 3rd January 2025

At the top

Love speaking face-to-face with friendly, helpful staff. Reviewed on: 1st January 2025

Fast, responsive, professional

Application over the internet was easy and straightforward. Instructions for online access received a couple of days later, details on how to fund account also easy and straightforward to do. So far so good. Very satisfied. Reviewed on: 27th December 2024

Thorough, considerate and friendly

Customer service is superb and interest rates very favourable. I find the limied opening hours a bit inconvenient, especially the one hour lunchtime closure in the middle of the day. Reviewed on: 27th December 2024

They are helpful

The people at the end of the phone are helpful. Just wish you could improve the Royal Mail. Reviewed on: 27th December 2024

Excellent, friendly, welcoming

Loraine is excellent and extremely knowledgeable about SBS products and services, helping us to choose the best products every time, much appreciated. Mudassar is also an excellent branch manager at SBS Glasgow, welcoming customers and providing a cup of team, very friendly and professional. Reviewed on: 27th December 2024

Fantastic, understanding, straightforward

Fantastic all round. Audrey in Galashiels was amazing and so helpful, kind and clear at a difficult time when my mother is dying. SBS have by far been the best bank/building society I have dealt with. Reviewed on: 24th December 2024

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