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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.91
Based on 3,686 reviews, last reviewed 3rd Jul 2026
39% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent service Popped into the Galashiels branch earlier in the week looking to open a new account. Lorraine advised me that increased rates would be available from ... Read more Reviewed on: 3rd July 2026
Verified source

Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3686)

First class service

5
I like that SBS rewards loyalty to their customers and always have a good range of savings products. Reviewed on: 13th December 2024

In branch service review

5
I like that I get a passbook for my account and that the premises are in the city centre. Reviewed on: 10th December 2024

In branch service review

5
It's good to have a branch open where we can speak to someone as I don't do online banking. Reviewed on: 10th December 2024

To be recommended

5
I have called at the offices on two occasions and have been satisfied with the service. Reviewed on: 10th December 2024

Very helpful

5
Very easy to open account. Having a passbook was the reason I chose them. Staff were very helpful. Reviewed on: 9th December 2024

Efficient, friendly, knowledgable

5
I have had to set up a POA in several banks/building societies. The Scottish BS was the most efficient and friendliest. Reviewed on: 9th December 2024

Behind the times

3
Fixed rate bonds and fixed rate ISAs on maturity are reinvested and we are given new account numbers which is unnecessarily complicated and makes keeping records difficult, why can't we have the same, other building societies do? Surely this would be less complicated for customers and SBS!. Reviewed on: 9th December 2024

Satisfying experience

5
Discussed bond reinvestment on the phone. Options were clearly explained and the reinvestment was carried out as discussed. Reviewed on: 6th December 2024

Excellent customer service

5
It is a breath of fresh air to be able to deal face-to-face with friendly, helpful staff. That is a huge differentiator from having to put up with the frustrations of dealing with bots and call centres which other organisations use. Reviewed on: 5th December 2024

Efficient, trustworthy, pleasant

5
Always a good and trustworthy experience at Galashiels. Passbooks are important to me and SBS still provides them. There is nothing at all you could improve - my opinion is that they are the best of all the financial institutions I deal with. Reviewed on: 5th December 2024

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