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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3240 reviews)

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4.90

Based on 3,240 reviews, last reviewed 19th Mar 2026

18% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

I made a mistake in online banking, after calling SB... I made a mistake in online banking, after calling SBS for help a nice person, called Dawn Paton sorted my problem very quickly. Reviewed on: 19th March 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3240)

Friendly, helpful, efficient

Friendly, helpful team members and our savings account was opened in 24 hours. Reviewed on: 9th February 2024

Welcoming, knowledgeable, loyal

The SBS are very loyal to their customers. They still issue passbooks and the staff provide excellent customer service. I would like to mention the manager and Loraine at the Glasgow branch, thank you. Reviewed on: 9th February 2024

A great Society

I think it is a very well run company and hope it will be for many more years to come. Reviewed on: 8th February 2024

Accessible and friendly

Accessible, friendly, personal service. So far better than relaying on an online service. Passbook means no fraud!. Reviewed on: 8th February 2024

Friendly and approachable

I like the face-to-face approach that SBS give and it would be handy to have some Saturday opening times for those who work. Reviewed on: 8th February 2024

Customer friendly professionalism

The staff at the Scottish Building Society are very friendly and full of expertise. Reviewed on: 8th February 2024

Great value advise

Very friendly and helpful, professional and give sound advice. Reviewed on: 7th February 2024

In branch service review

The security is very reassuring, but the nearest branch to me is Troon where I can't just pop in and out like I could when you had an office in Kirkcudbright. Reviewed on: 5th February 2024

Quick answering the phone

Security is a pain for first-time online bankers but staff are very helpful and there are no phone queues. Reviewed on: 5th February 2024

Caring, efficient, easy

The service is very personal and efficient. I telephoned ahead and Kath had everything set-up and she even phoned me to warn me of traffic issues. That is excellent customer service. Reviewed on: 5th February 2024

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