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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (4000 reviews)

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4.91

Based on 3,996 reviews, last reviewed 25th Aug 2026

39% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Holly and Audrey were exceptional and very helpful w... Holly and Audrey were exceptional and very helpful with my bank transfer Reviewed on: 25th August 2026

Verified source

Latest lowest rating:

1

Edinburgh event I really enjoyed today’s event in Edinburgh . It was well organised and good to hear about inheritance tax and planning ahead for later life it’s def... Read more Reviewed on: 14th May 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (4000)

Welcoming, clear, efficient

Very pleasant and efficient service. Reviewed on: 22nd August 2024

Reliable, efficient, timely

My experience with SBS is limited to the post and the telephone. I will say that the Society deals with all matters in a timely and efficient manner and on the occassions that I have rung the call was answered promptly as I was dealt with in a courteous and efficient manner. Reviewed on: 22nd August 2024

Friendly, local, mutual

Can be contacted by phone; but too much chat before I can get through, the message could be condensed. Took 2 calls to sort issue. Reviewed on: 22nd August 2024

In branch service review

I like the person-to-person contact. I like that they have an office in Troon where I am able to call in easily. Reviewed on: 21st August 2024

Very good service

Very good service and helpful staff. Reviewed on: 19th August 2024

Excellent service

At all stages, both in branch and on the phone, the staff have been so nice and helpful, and very easy to deal with. Reviewed on: 19th August 2024

Friendly, professional, personal

I am 77 years old and do not trust the internet (I can only access it at a local library). Therefore I absolutely have a face-to-face relationship. It is much more secure against risk, i.e. internet related fraud. My fixed rate ISA is a face-to-face product, only available to members. Reviewed on: 19th August 2024

Good helpful service

I like the selection of the accounts, the interest rates are good and they still have passbooks as most others now do not. Reviewed on: 19th August 2024

Clear, straightforward operation

Everything was quite straightforward. The agents I spoke to on the phone were easy to understand and responded with clear information and made me feel confident and reassured. Reviewed on: 16th August 2024

Friendly, professional, efficient

I received a very warm welcome when arriving at the local branch, my enquiry was dealt with quickly. All my questions were answered professionally. Reviewed on: 16th August 2024

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