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Scottish Building Society: Savings reviews

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4.90
Based on 3,247 reviews, last reviewed 23rd Mar 2026
27% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
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1%
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0%
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Latest highest rating:

5

Great help today from Rachel with on line access I had great help today from Rachel Speedie who assited me in accessing my on line account, patient and supportive whilst I navigated the system Reviewed on: 23rd March 2026
ISA account holder's avatar
ISA account holder

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
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JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3249)

Scottish Building Society Branch Review

5
Service at counter usually very good. Reviewed on: 13th April 2023
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Verified Member

Scottish Building Society Branch Review

5
Promt reply in answering phone calls and requests. Friendly service and competitive savings rate. Reviewed on: 13th April 2023
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Verified Member

Scottish Building Society Branch Review

5
Very informative, attentive and welcoming. Reviewed on: 13th April 2023
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Verified Member

Scottish Building Society Branch Review

5
Account number could be bold type for people with sight problems like me, thank you for answering the phone quickly. Reviewed on: 11th April 2023
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Verified Member

Scottish Building Society Branch Review

5
Prompt and fair in passing on interest rate increases to savers, reward loyalty of members, customer service staff excellent, helpful, knowledgeable and courteous. Reviewed on: 11th April 2023
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Verified Member

Scottish Building Society Branch Review

5
Service normally good, my understanding is that a new branch will open in central Edinburgh and that will suit me better. Reviewed on: 11th April 2023
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Verified Member

Interest Rates

4
SBS need to keep an eye on Interest rates. Sometimes they are far from being competitive. Many people like me need to make our pension money work hard. Therefore any excess money has to chase Interest rates. Otherwise your standard of living goes down. Service does come into it but with inflation as high as it is you have to chase Interest rates. Sorry. Reviewed on: 5th April 2023
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SBS Member Feedback

I have been very impressed with SBS since starting to invest in several of the products. Easy access and excellent customer service particularly at my Aberdeen Relationship Centre

5
The products are straightforward, easy to manage with friendly service has meant I have maximised my investment with SBS. There is a clear difference between SBS and other financial organisations in that it is very accessible, personal and appears well managed and efficient. Reviewed on: 5th April 2023
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SBS Member Feedback

Scottish Building Society Branch Review

5
That the funds are used to support home buyers not for unethical investments. Reviewed on: 5th April 2023
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Verified Member

Scottish Building Society Branch Review

4
good service, local branch access and pass books. Reviewed on: 5th April 2023
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Verified Member

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