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Scottish Building Society: Savings reviews

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4.88
Based on 2,742 reviews, last reviewed 3rd Oct 2025
39% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
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1%
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0%
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Latest highest rating:

5

Great service from Audrey Audrey was really helpful on the phone today and provided clear advice. Great local service from SBS and would highly recommend using the Building Soc... Read more Reviewed on: 3rd October 2025
Joseph's avatar
Joseph

Latest lowest rating:

1

Shirley was Excellent Lack of local branches or agents. Extreme lack of correspondence about savings account and no yearly updates on balance and interest. Reviewed on: 27th June 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2742)

Great service

5
Outstanding service from all staff in SBS Glasgow office. Lorraine and the team are so helpful and efficient. But what I like best is the personal attention. They know who you are. SBS are a model for how service should be. Reviewed on: 3rd October 2020
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Dave McLaren

Edinburgh branch review

4
Postal service for return items e.g. passbook is very slow. Otherwise service is good Reviewed on: 28th September 2020
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Edinburgh branch customer

Glasgow branch review

5
SBS staff are very friendly, helpful and straightforward to deal with regards money matters Reviewed on: 25th September 2020
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Glasgow branch customer

Glasgow branch review

5
Friendly service and as I am not on the internet and not always in Glasgow being kept informed of any new accounts that I might be interest in Reviewed on: 25th September 2020
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Glasgow branch customer

Glasgow branch review

5
Very speedy and comprehensive response from Glasgow office. Thanks Reviewed on: 21st September 2020
Glasgow branch customer's avatar
Glasgow branch customer

Glasgow branch review

5
Great service from Loraine in dealing with my query about missed maturation date. An email follow up would be helpful in future Reviewed on: 21st September 2020
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Glasgow branch customer

Edinburgh branch review

5
Keep doing what you are doing, great friendly staff. Pity no office nearer Livingston Reviewed on: 17th September 2020
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Edinburgh branch customer

Galashiels branch review

5
Friendly, welcoming, helpful staff (Galashiels and Dums) possibily more online access to accounts Reviewed on: 11th September 2020
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Galashiels branch customer

Savings review

1
SBS neglected to send me the passbook for my Members 77 Bond (transferred from regular saver in May) I had to write to inform you about this in August. Passbook was then sent to me without an apology or explanation for the error Reviewed on: 10th September 2020
Savings customer's avatar
Savings customer

Savings review

5
Friendly staff who are unbelievably helpful Reviewed on: 9th September 2020
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Savings customer

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