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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.90
Based on 3,279 reviews, last reviewed 27th Mar 2026
7% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very easy to deal with at the busiest time of year b... Very easy to deal with at the busiest time of year but the staff could not have been more helpful Reviewed on: 27th March 2026
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Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
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JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3279)

Galashiels branch review

5
Friendly but professional staff. Very helpful. Better interest rate - but that's a sign of the times at the moment :( Reviewed on: 17th August 2021
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Galashiels branch customer

Aberdeen branch review

5
Cashier (Sam) was very friendly and gave first class service. Can't fault anything. Reviewed on: 9th August 2021
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Aberdeen branch customer

Galashiels branch review

5
Personal counter service is excellent - it's important to know your customers. Very important to retain passbooks! Reviewed on: 9th August 2021
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Galashiels branch customer

Will never give them my custom again.

1
I've been a loyal customer of Scottish Building Society for over three decades using their Keith Agency at Stephen & Robb, Solicitors. Imagine my shock when I recently visited to complete a transaction to be told SBS had ceased using them as an Agency, also the Huntly agency at Peterkins, Solicitors. No letter received informing me of this. Apparently the majority of customers had received no notification either and had subsequently closed their accounts. Rang SBS and spoke to someone at a branch in central Scotland. Only customers who had made transactions on their accounts in the last two years had been notified! I could continue my accounts online. No thank you! I had invested money in long term products so had no need to be visiting the Agency regularly. Wrote a letter to nearest branch. Inverness closing all my accounts and informing them how I felt. Accounts closed, passbooks returned. No acknowledgment of my letter/explanation for their actions. I now hear they've opened a large new branch in Aberdeen. What about all the faithful customers who are not online or those who do not wish to bank online, understandable in this era of scams. I appreciate SBS are moving with the times but how difficult would it have been to send all their Agency customers a letter explaining what was happening? Disgraceful treatment of loyal customers. Reviewed on: 9th August 2021
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Wilma Fielding

Edinburgh branch review

5
Very happy,friendly on the phone and quick to respond by post Reviewed on: 5th August 2021
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Edinburgh branch customer

Troon branch review

5
Great service at the Troon branch, before, during and after lockdown Reviewed on: 27th July 2021
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Troon branch customer

Savings review

5
Helpful and efficient service of the SBS staff experience at Edinburgh and Galshiels, and also when phoning. The loyalty scheme for savers recognising their support for SB. Probably a non- starter but gibven the continued branch closures by other banks and BS , perhaps and opportunity for SBS to fill the void and icrease its Scottish profile and presence Reviewed on: 26th July 2021
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Savings customer

Troon branch review

5
Troon staff are friendly and very helpful Reviewed on: 12th July 2021
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Troon branch customer

Glasgow branch review

5
Physical office I can call into and talk face to face with helpful staff Reviewed on: 21st June 2021
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Glasgow branch customer

Glasgow branch review

5
Very helpfl staff and I would tell family and friends about you Reviewed on: 17th June 2021
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Glasgow branch customer

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