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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.84
Based on 2,249 reviews, last reviewed 16th Jun 2025
25% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
10%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful, caring support at SBS I was widowed a year ago and have received considerate treatment in sorting out our joint accounts. On this visit I was updating accounts for my grand... Read more Reviewed on: 16th June 2025
M A McNeil's avatar
M A McNeil

Latest lowest rating:

2

Behind the times Long wait for mail. Poor online process. Behing the times. Reviewed on: 23rd May 2025
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (2249)

Very good service

5
Transaction smoothly dealt with. Reviewed on: 23rd January 2025

In branch service review

5
Good telephone service when needed as too remote to access branch services - some problem with online account in trying to get online. Several failed attempts, had to ring to get account unlocked. Reviewed on: 22nd January 2025

Great online experience

5
I have been very happy with my experience. I have an online ISA with you. It went smoothly setting up the account, and more recently transferring to another ISA with you on its maturity. A little more time would have been helpful in receiving the letter about transferring as I was on holiday for two weeks. I would suggest 1 month notifications. Reviewed on: 22nd January 2025

Recent experience was online

5
Excellent service. Had mortgage previously with SBS. Reviewed on: 22nd January 2025

Accessible, friendly, very helpful

4
I like the ability to go into local branches; to be able to call my branch direct; the good accessibility; fact SBS is based in Scotland and is Scottish. For improvements, maybe interest higher, more outlets, although I understand the extra cost. Reviewed on: 22nd January 2025

Competent, relaible, honest

5
Paper communications, rather than email etc. but that's for me. No longer office in Turniff, unable to travel to Aberdeen so paper communications are important to me. Reviewed on: 21st January 2025

Very good

5
Friendly, helpful, efficient, efective service. Happy customer. Reviewed on: 21st January 2025

In branch service review

5
A maturity value stated in the renewal letter would be helpful. Reviewed on: 21st January 2025

Friendly, helpful, accessible

4
I like branches, accessibility, ability to call my branch, staff know me, Scottish Building Society. Could improve savings rates a little?. Reviewed on: 21st January 2025

Excellent

5
Excellent - very easy to speak to, very efficient, excellent service. Reviewed on: 21st January 2025

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