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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3409 reviews)

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4.91

Based on 3,406 reviews, last reviewed 23rd Apr 2026

51% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Always a good experience in branch. Always a good experience in branch. Staff friendly and efficient Reviewed on: 23rd April 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3409)

Accessible, Fair, Value

Friendly staff, comfortable surroundings. Reviewed on: 22nd August 2025

Excellent service, confidential, informative, patient.

Friendly, informative had my best options, explained thoroughly and account change. Reviewed on: 22nd August 2025

Helpful and understanding

We were treated courteously and professionally. Reviewed on: 22nd August 2025

Great Old Society

The plus is it seems an old fashioned society. The negative being now used to online banking, I find the need to phone or post to complete a transaction archaic. Reviewed on: 22nd August 2025

Mutual, Scottish, Professional

Quick and efficient in dealing and processing my cash ISA requests, Keeping me informed by telephone and by post. Reviewed on: 22nd August 2025

Top Notch Baby

We have been members for several years now, and due to our recent change in life we had money to invest in ISA' and savings account. As always the staff in the Galashiels Branch we dealt with on this occasion - Kathleen, Lorraine and Jin were all fantastic at getting them up and running. Cannot fault the SBS. Reviewed on: 22nd August 2025

Reliable, Loal, Trustworthy

Local, Scottish, Friendly, professional. Welcomed me and recognised me. Reviewed on: 22nd August 2025

Local, Friendly, Very helpful!!

Come into office to ask about a new saving account. Shirley was very patient, kind and knowledgeable!!. Reviewed on: 22nd August 2025

Well done. Great service. Great people.

I always like friendliness of the staff in the Scottish building society. Reviewed on: 22nd August 2025

Friendly, People-Focused, Efficient

Everything was made very easy this morning. Service was very efficient and very friendly. I always find any contact with SBS friendly, professional and productive. Reviewed on: 22nd August 2025

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