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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.91 (3411 reviews)

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4.91

Based on 3,411 reviews, last reviewed 24th Apr 2026

53% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer Service like no other! I phoned the offices and was greeted warmly by David in the Aberdeen office, whose positivity and helpfulness made explaining my request so easy. His ... Read more Reviewed on: 24th April 2026

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3411)

Local, Friendly, Easy to Contact

Stanly was friendly, efficient and explained everything very clearly. Reviewed on: 15th August 2025

Could give figures

Disappointed that I was not given actual figures regarding investments resulting in draft amount being reinvested with balance being transferred out of Scottish. Reviewed on: 15th August 2025

Attentive, Knowledgeable, Fair

Was delt with efficiently. Knew what I was looking for not be a member long enough for comment on improvements. Reviewed on: 15th August 2025

Efficient, Friendly, Brilliant

Staff are lovely. Nothing is too much trouble. Always a pleasure to come in. Reviewed on: 15th August 2025

Helpful, Friendly and Knowledgeable

Friendly staff on telephone and always very helpful. Reviewed on: 15th August 2025

Brilliant

I have found all of the staff in Galashiels very helpful and knowledgeable. Reviewed on: 15th August 2025

Like an old fashioned sweet shop and very friendly.

The was a feeling "say it with a smile". I like the old style I get with Gale Branch. Reviewed on: 15th August 2025

Good, Old-fashioned, Service

Good branch presence (Central) face to face staff passbook and certificates issues N' wide no longer issue these. Direct T/C Access to branch or being transferred via call centre if a branch issue would be better. Reviewed on: 15th August 2025

Friendly and efficient

Very efficient, in sending out paperwork. No waiting time in answering phone calls. Reviewed on: 15th August 2025

Helpful, Friendly, Trustworthy

Ease of access, very helpful staff, but poor interest rates. Reviewed on: 15th August 2025

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