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Scottish Building Society: Savings reviews

View other Scottish Building Society products
4.91
Based on 3,411 reviews, last reviewed 24th Apr 2026
53% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Customer Service like no other! I phoned the offices and was greeted warmly by David in the Aberdeen office, whose positivity and helpfulness made explaining my request so easy. His ... Read more Reviewed on: 24th April 2026
Samm's avatar
Samm

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026
JENVY's avatar
JENVY
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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3411)

Very Pleasant!

5
I like coming into branch. Bricks and mortar makes me feel secure. Staff not trying to expel me to use online services. Feel I am being treated by a human being not a robot. Reviewed on: 15th August 2025

Traditional Customer Care

5
We are former customers, who have now returned to SBS. A major factor was that SBS provides branches / face to face service / postal and phone contact, without insisting on digital. Reviewed on: 15th August 2025

Helpful, Friendly and Knowledgeable

5
Friendly staff on telephone as always. Very helpful. Reviewed on: 15th August 2025

In branch service review

5
We love the Aberdeen branch. Always great. Reviewed on: 15th August 2025

A great team

5
Quick and easy. Always a pleasure. Reviewed on: 15th August 2025

Clean, Smart, Professional

5
Nice branch modern and clean and very good staff in Aberdeen. Reviewed on: 15th August 2025

In branch service review

5
Branch excellent, online service poor at best, unusable for joint account. Reviewed on: 15th August 2025

Helpful, Caring, Professional

5
I am so happy to speak to the staff! It is a personal service which I appreciate and everyone is so friendly and helpful. I worry that you may become 'Digital' and lose the reassuring trust. Reviewed on: 15th August 2025

Great Building Society

5
Online experience is good and if I need to all the members of staff is always friendly, polite and helpful. Reviewed on: 15th August 2025

Helpful, Kind, Patient

5
Natalie aways give excellent service, she's very patient and takes the time to explain everything clearly. Reviewed on: 15th August 2025

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