Smart Money People Logo

Voting in the British bank awards 2026 is open - Vote here

Share this page

Shawbrook Bank reviews

Shawbrook  Logo
Rated Excellent 4.86/5

Shawbrook Bank reviews

Verified business Last reviewed within 14 days

Review summary

People rate this company as Excellent based on 3,429 product reviews

Average score of 4.86/5
5 star
92%
4 star
6%
3 star
0%
2 star
0%
1 star
2%
Reviews for Shawbrook Bank have trended negatively over the past 90 days

Shawbrook Bank’s savings accounts and ISAs are loved for their competitive interest rates and straightforward online setup. The website is easy to use, and the customer service is friendly, helpful, and quick to respond. However, some find the website a bit outdated and have faced delays or issues with ISA transfers and fund access.

Positive themes

  • Shawbrook Bank’s savings rates are consistently competitive and attractive.
  • Opening and managing Shawbrook Bank Savings and ISAs online is easy and hassle-free.
  • Customer service at Shawbrook Bank is friendly and quick to help.

Negative themes

  • Some found Shawbrook Bank’s ISA transfer process frustrating and slow.
  • A few customers struggled with website glitches and poor online navigation.
  • Delays in fund access and poor response to urgent queries caused stress.
Summarised by AI
Was this helpful?

About Shawbrook Bank

Shawbrook is a bank popular with real-estate professionals, SMEs and consumers. It provides a wide range of products and services, including savings accounts, personal loans, business financing, and property financing such as mortgages. Shawbrook claims to offer a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach.

Find out if existing customers agree by reading the Shawbrook bank reviews on Smart Money People, left by genuine customers.

If you’re considering switching to Shawbrook, read our Shawbrook bank reviews first for valuable insight into what you can expect. Find out how easy others found it to open an account, or about their experience with the customer service team. And most importantly, whether they would recommend Shawbrook.

Have you ever been a Shawbrook customer? Why not leave an honest Shawbrook bank review today. Why did you choose them and are you happy you did? Maybe you were impressed with their knowledge on buy to let mortgages? Or perhaps you were able to take out a home improvement loan at a great rate? Whatever your experience, share it with our Smart Money People community. Together, we can help people like you make better financial decisions.

Is Shawbrook Bank covered by FSCS?

Because Shawbrook is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA), eligible deposits are protected by the FSCS up to £85,000. Any deposits above this figure won’t be covered. It’s also important to remember that the limit applies per authorised firm. So, if you had two separate accounts with Shawbrook, you’d only be protected for up to £85,000 in total across both accounts.

How secure is Shawbrook Bank?

Shawbrook was established in 2011, and is trusted by over 425,000 customers. It is authorised by the PRA and regulated by the FCA so you can be confident your money is safe. However, as with any financial service provider, it makes sense to be vigilant for fraudulent impersonations.

How do I contact Shawbrook bank?

Shawbrook aims to answer common customer questions on its site, but you can also get in touch directly. Find the right contact department for your query here: https://www.shawbrook.co.uk/direct/contact-us/

Which bank owns Shawbrook bank?

In 2017, a consortium led by BC Partners and Pollen Street Capital acquired Shawbrook Group plc.

Does Shawbrook bank have an app?

Unlike a lot of other banks, Shawbrook doesn’t have a banking app, however it does have an online savings portal. This allows you to manage your account directly.

In addition, Shawbrook is an investor in the Wagestream app, where it partners with employers to allow workers to withdraw a proportion of money ahead of their month-end pay check.

Shawbrook Bank at a glance

Reviews for Shawbrook Bank

Showing 11 of 3429 company reviews Last reviewed within 14 days

ALWAYS GOOD INTEREST RATES ON FIXED RATE CASH ISA'S

Savings 26th March 2026

ALWAYS GOOD INTEREST RATES ON FIXED RATE CASH ISA'S

Rated Excellent 5/5
Read more product reviews

Maturity instructions

Savings 25th March 2026

Recent maturity instructions clear and easy to complete

Rated Excellent 5/5
Read more product reviews
  • 5/5

    First Isa experience.

    I took out my first Isa last year with Shawbrook and as it was only to be done online I was extremely unsure of how... I took out my first Isa last year with Shawbrook and as it was only to be done online I was extremely unsure of how to proceed but it was so simple. I have had cause to ring them since and have found them willing and helpful. As the Isa reached maturity they emailed me explaining my options and when I rang, once more, they talked me through the process. Thanks Shawbrook of a stress free experience. Read more Read less

    {"display":"Roy T","full_name":"Roy T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Roy T 24th March 2026
  • 5/5

    Professional and helpful.

    Professional and helpful. The customer service is discreet and helpful. Expert at pointing you in the right direction.

    {"display":"GOSH","full_name":"GOSH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    GOSH 21st March 2026
  • 5/5

    Online account is easy to use and information clearl...

    Online account is easy to use and information clearly displayed. Feel much happier using them than other online providers, as they don't make it unnecessarily difficult. Savings rates are competitive.

    {"display":"Roisin S","full_name":"Roisin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Roisin S 19th March 2026
  • 4/5

    My own experience has been without problems.

    My own experience has been without problems. I do not make financial recommendations to others.

    {"display":"Margaret G","full_name":"Margaret G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret G 15th March 2026
  • 5/5

    No problems contacting you.

    No problems contacting you. Competitive rates

    {"display":"Emyr Roberts","full_name":"Emyr Roberts","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Emyr Roberts 13th March 2026
  • 5/5

    .Great Service

    .I wanted to transfer and convert a Stocks and Shares ISA to a Cash ISA' Very helpful on phone, taking me through the process. Excellent... .I wanted to transfer and convert a Stocks and Shares ISA to a Cash ISA' Very helpful on phone, taking me through the process. Excellent rates of interest. They keep you informed regularly about what is going on. Read more Read less

    {"display":"Roger F","full_name":"Roger F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Roger F 11th March 2026
  • 5/5

    Smooth experience and good performance.

    Smooth experience and good performance.

    {"display":"Lance P","full_name":"Lance P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lance P 11th March 2026
  • 4/5

    Good bank, I find the password and log in situation...

    Good bank, I find the password and log in situation a bit frustrating.

    {"display":"Niki ","full_name":"Niki ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Niki 11th March 2026
  • 5/5

    Very Good Cash ISAs

    Been investing in cash ISAs with Shambrook for a number of years and rate them highly

    {"display":"fenton o","full_name":"fenton o","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    fenton o 11th March 2026

    Products from Shawbrook Bank

    Showing all products offered by Shawbrook Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice