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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1776 reviews)

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4.86

Based on 1,776 reviews, last reviewed 16th Jul 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

It was incredibly straightforward to open up an ISA... It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025

Latest lowest rating:

1

Don't go hereWhere to begin? Where to begin? Lousy customer service, bordering on dishonesty. T&Cs defiinitely don't match customer care duties. Reviewed on: 8th April 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Shawbrook Bank Savings reviews (1776)

I needed help setting up our savings and the people...

I needed help setting up our savings and the people we spoke to were wonderful.Friendly,knowledgeable and did not try to rush us out of the way. Reviewed on: 26th February 2024

secure user friendly

my fixed rate ISA was due to mature and I was confused by renewal rules "can't open more than one a year" because I had started a new one that year. so I left no instructions and Shawbrooks kindly deposited it into an instant access ISA @4.93% Reviewed on: 26th February 2024

Appalling communications .

Appalling communications .....I took part in the customer surveys and not one action I suggested has been acknowledged or acted upon Reviewed on: 26th February 2024

EASY ACCESS SAVINGS ACCOUNT

I found it east to open an online savings acct with Shawbrook. They confirm deposits by text - suggest i move to a new issue saver when rates improve . Easy to pay in and withdraw. All you need from a saver acct - top marks. Reviewed on: 26th February 2024

Transfer of investment Account

I moved an investment account into Shawbrook Savings Account and encountered no problems, it was a smooth transition. Reviewed on: 26th February 2024

Fantastic bank by far

Easy to deal with, have been a customer for over 15 years Reviewed on: 26th February 2024

Top Class

Easy to get in touch with. Staff very efficient and friendly on the phone. No long wait to talk to someone. Always very competitive rates. Reviewed on: 26th February 2024

Excellent services and support.

Excellent services and support. Easy to use website. Reviewed on: 26th February 2024

Clear instructions, speedy response to any questions...

Clear instructions, speedy response to any questions, very well informed of any changes. Most pleased. Reviewed on: 26th February 2024

Good customer experience and friendly telephone info...

Good customer experience and friendly telephone information Reviewed on: 26th February 2024

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