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Smart-Cover: Home Emergency Cover reviews

Name: Home Emergency Cover
Rating: 4.76 (33 reviews)

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4.89

Based on 33 reviews, last reviewed 7th Aug 2025

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

4 star

3 star

2 star

Latest highest rating:

5

Got my boiler service done today, had booked through... Got my boiler service done today, had booked through smart cover. Engineer was very gud he briefed me about the process of servicing and told me the b... Read more Reviewed on: 7th August 2025

Latest lowest rating:

1

Dreadful Customer Service. Very difficult to make contact by telephone for any reason. Agents are not empathetic, caring, or concerned when you report an emergency. Company emp... Read more Reviewed on: 15th December 2022

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About this product

Looking for reviews of Smart-Cover's home emergency cover? Read on to see what people like you have said about the level of cover, price, and customer service provided by Smart-Cover! Or if you're already covered by one of their policies, please write a review of your own and join our community of reviewers!

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Smart-Cover Home Emergency Cover reviews (33)

Got my boiler service done today, had booked through...

Got my boiler service done today, had booked through smart cover. Engineer was very gud he briefed me about the process of servicing and told me the benefits about servicing. Gud customer service. Reviewed on: 7th August 2025

I am very excited to say I got a like to like replac...

I am very excited to say I got a like to like replacement from Smart Cover for my washing machine as my 6 year old washing machine broke down and they found out that it was better to replace than repair as the cost of repair was more. thanks to Smart Cover for the great service. Reviewed on: 6th August 2025

Had issues with boiler was sorted within 24 hrs by s...

Had issues with boiler was sorted within 24 hrs by smart cover Reviewed on: 6th August 2025

Home Emergency Cover has been a good purchase for me...

Home Emergency Cover has been a good purchase for me as it covers Plumbing & Drainage, Boiler Breakdown, Pests, Door Locks, Central Heating and electrical cover, phew all these under one home emergency policy, its a gud bargain. would recommend to all . Reviewed on: 6th July 2025

Boiler service sorted today with great professional...

Boiler service sorted today with great professional engineer, smart cover done a guy service professionally, u deserve a 5 star, happy with your service Reviewed on: 5th July 2025

Boiler breakdown was sorted on the same day by smart...

Boiler breakdown was sorted on the same day by smart cover insurance, customer support team was very helpful and knowledgeable Reviewed on: 5th July 2025

Boiler breakdown was sorted on same day, service was...

Boiler breakdown was sorted on same day, service was quick n fast Reviewed on: 8th June 2025

Excellent customer service, value for money

Excellent customer service, value for money Reviewed on: 31st May 2025

Dreadful Customer Service.

Very difficult to make contact by telephone for any reason. Agents are not empathetic, caring, or concerned when you report an emergency. Company employs plumbers who tell lies, mislead customers, and do not complete work satisfactorily. Policy is not worth the paper it is written on. Never again ! ! DO NOT waste your money, - avoid this company like you would the plague ! Reviewed on: 15th December 2022

poor service,

very bad, they dont come when you call them, they do their best to create a cause for not coming. joining them is wasting of money. Reviewed on: 11th October 2022

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