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SmartSave: Savings reviews

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4.76
Based on 2,547 reviews, last reviewed 13th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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15%
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2%
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0%
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1%

Latest highest rating:

5

Competitive rates, great service Have only used the online service but it is easy and efficient. Reviewed on: 13th June 2025
Margaret Barnes's avatar
Margaret Barnes

Latest lowest rating:

2

No Joint or old accounts No Joint accounts allowed no transfer in from old established accounts Reviewed on: 6th February 2024
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Jim S
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SmartSave Savings reviews (2547)

GOOD SERVICE AND EXCELLENT RATE OF INTEREST

5
GOOD SERVICE AND EXCELLENT RATE OF INTEREST Reviewed on: 6th February 2024
MARY 's avatar
MARY

Not fit for purpose and major security issues

1
Beware they have no contact telephone number you can guess why! Request to change email address, then they go into freefall. Cannot log into account many times have to change password. Next time try and log in and repeat have to change password. They have changed my nominated account without authorization or request by picking up alot of old information and incorrect mobile numbers. A complete shambles. As for Cus service they will try to make out its your fault and provide alot of incorrect information. Go to the Fin. Ombudsman maybe the only way for them to stop treating us this way. Do not risk your savings, read the reviews, its all true. Reviewed on: 6th February 2024
HappyTrader's avatar
HappyTrader

Nice easy savings accounts.

4
Nice easy savings accounts. Only negative is you are only allowed one Fixed Rate bond. Reviewed on: 6th February 2024
Martin B's avatar
Martin B

It was an easy sign-up to the savings account with a...

4
It was an easy sign-up to the savings account with a very good rate. I could access my account whenever I wanted to and was notified in plenty of time before the account term was due to end to give me time to decide whether I wanted to reinvest or withdraw my money. Reviewed on: 6th February 2024
James Walker's avatar
James Walker

I have found Smart Save very easy to deal with and I...

5
I have found Smart Save very easy to deal with and I am very happy with the detailed explanation of the saving process. I spoke to Smart Save prior to opening a savings account and they weee friendly and happy to answer any questions I had. I will definitely use them again Reviewed on: 6th February 2024
David L's avatar
David L

Excellent rates, good customer service.

5
Excellent rates, good customer service. Reviewed on: 6th February 2024
Philip Robinson's avatar
Philip Robinson

Great website, customer care excellent.

5
Excellent website, very good customer care able to answer my query quickly via email. Reviewed on: 6th February 2024
Mark B's avatar
Mark B

Very easy to save - good communication

5
Very easy to save - good communication Reviewed on: 6th February 2024
Yasmin R's avatar
Yasmin R

Excellent experience

5
Easy to navigate site, information very good. Competitive rates. Reviewed on: 5th February 2024
Patricia Walters's avatar
Patricia Walters

I used the online service to open my savings account...

5
I used the online service to open my savings account, so I have not had any personal human customer service. However, everything has been very easy, therefore I have not needed any. Reviewed on: 5th February 2024
karen m's avatar
karen m

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