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The Stafford Building Society: Savings reviews

Name: Savings
Rating: 4.57 (50 reviews)

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4.57

Based on 50 reviews, last reviewed 18th Jun 2026

61% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Patient, good humoured staff dealt with my business... Patient, good humoured staff dealt with my business in a very effective way Reviewed on: 18th June 2026

Latest lowest rating:

2

Old fashioned Not much can be done online, no app, website won’t work with Safari. Staff helpful. Reviewed on: 14th April 2026

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About this product

Stafford Building Society savings reviews can help you to find out more about life at Stafford Building Society. How easy is it to contact Stafford Building Society? And how friendly are they? Our Stafford Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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The Stafford Building Society Savings reviews (50)

Applyong a Power of Attorney

I visited branch to apply a power of attorney to my mom's savings account. The ladies in branch were more than helpful. They explained the next steps for me and in the end it was all quick and easy. Reviewed on: 13th December 2025

Reply from The Stafford Building Society Thank you for your lovely feedback, Melanie. We are really pleased to hear that our branch team were able to help you through the Power of Attorney process and make everything clear and straightforward. We know this can feel like a big step, so it is great to know you felt supported and that the visit was quick and easy. We will be sure to pass your kind words on to the team. Response date: 17th December 2025

Served by Karen Very friendly and helpful.

Served by Karen Very friendly and helpful. Answered all my questions and gave good advice. Explained if l have issues to get to the building society l could access on line or phone. Reviewed on: 12th December 2025

Reply from The Stafford Building Society Thank you for your feedback. We are really pleased to hear that Karen was so friendly and helpful, and that she took the time to answer your questions and offer clear advice. We will be sure to pass this on to her. Response date: 17th December 2025

A safe home for your money savings

I called at the branch to open a savings account, which was arranged by a friendly and efficient staff member. My passbook arrived a few days later, and I made the initial deposit by telephoning the branch using my debit card. One comment; I had hoped to make the initial deposit when I opened the account, as I did when I opened an ISA, but this was not possible. Reviewed on: 10th December 2025

Reply from The Stafford Building Society Thank you for your review, William. We are glad to hear our team made opening your savings account easy and welcoming. Thank you as well for your helpful comment about the initial deposit. We will pass this on to the team. Response date: 17th December 2025

Great experience

Great customer service sorted out my account problem with my wife having dimentia POA all sorted Reviewed on: 24th November 2025

Reply from The Stafford Building Society Thank you for your kind review, Philip. We are really pleased we could help sort everything out for you, and we appreciate you taking the time to share your experience. Response date: 17th December 2025

The team are professional, friendly and incredibly k...

The team are professional, friendly and incredibly knowledgeable. Reviewed on: 14th November 2025

Above and beyond

I went into the branch this morning as last visit I left behind my passbook cover unfortunately. I asked Wendy and Debbie if they had a spare one. They looked hard but couldn’t see one and advised me to ask next time I’m in. I went on my way. They then left a message to say they had found one for me. I returned to the branch and was given one by Wendy and Debbie. They really went above and beyond. Thank you, I’m really grateful fir this. Reviewed on: 16th October 2025

Reply from The Stafford Building Society Thank you for sharing this, Susan. We are so pleased Wendy and Debbie were able to help and that they went the extra mile for you. Your kind words will mean a lot to them. Response date: 17th December 2025

Excellent customer service.

Excellent customer service. Super helpful and friendly. Would always recommend. Reviewed on: 10th October 2025

Amazing.

Amazing. Spoke with all three staff at the counter at some point (Karen, Claire, can't remember the third's apologies). Exceptionally helpful and attentive. Information passed to me was clear and concise and all my queries were answered no matter how silly the question. Highly recommend. Thank you. Reviewed on: 9th October 2025

Happy customer

Have had a few accounts over a number of years, and the staff have always been friendly and helpful, and answered any questions, even staff in training, will always make a point of asking other staff for advice if they don't know Reviewed on: 1st September 2025

Reply from The Stafford Building Society Thank you, Rosemary, for sharing your experience and for your loyalty over the years. We’re so pleased to know that our team has consistently been able to support you and answer your questions. It’s especially encouraging to hear your recognition of our newer colleagues too. Response date: 10th September 2025

The process of opening two separate accounts was easy.

The process of opening two separate accounts was easy. One was carried out online and the other in office. The latter was conducted by staff who were friendly, helpful and professional. Reviewed on: 11th August 2025

Reply from The Stafford Building Society Thank you for sharing your experience, Roy. It’s great to hear that opening both accounts was straightforward for you, whether online or in person. We’re so pleased our team made the in-branch process friendly and professional, as that’s exactly how we want every member to feel. Response date: 10th September 2025

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