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The Stafford Building Society: Savings reviews

Name: Savings
Rating: 4.76 (48 reviews)

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4.76

Based on 48 reviews, last reviewed 30th Apr 2026

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

The society are fantastic and they’re lovely to deal... The society are fantastic and they’re lovely to deal with. The branch has a very calm atmosphere. Some of the systems a little outdated but other than... Read more Reviewed on: 30th April 2026

Latest lowest rating:

2

Old fashioned Not much can be done online, no app, website won’t work with Safari. Staff helpful. Reviewed on: 14th April 2026

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About this product

Stafford Building Society savings reviews can help you to find out more about life at Stafford Building Society. How easy is it to contact Stafford Building Society? And how friendly are they? Our Stafford Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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The Stafford Building Society Savings reviews (48)

A safe home for your money savings

I called at the branch to open a savings account, which was arranged by a friendly and efficient staff member. My passbook arrived a few days later, and I made the initial deposit by telephoning the branch using my debit card. One comment; I had hoped to make the initial deposit when I opened the account, as I did when I opened an ISA, but this was not possible. Reviewed on: 10th December 2025

Reply from The Stafford Building Society Thank you for your review, William. We are glad to hear our team made opening your savings account easy and welcoming. Thank you as well for your helpful comment about the initial deposit. We will pass this on to the team. Response date: 17th December 2025

Great experience

Great customer service sorted out my account problem with my wife having dimentia POA all sorted Reviewed on: 24th November 2025

Reply from The Stafford Building Society Thank you for your kind review, Philip. We are really pleased we could help sort everything out for you, and we appreciate you taking the time to share your experience. Response date: 17th December 2025

The team are professional, friendly and incredibly k...

The team are professional, friendly and incredibly knowledgeable. Reviewed on: 14th November 2025

Above and beyond

I went into the branch this morning as last visit I left behind my passbook cover unfortunately. I asked Wendy and Debbie if they had a spare one. They looked hard but couldn’t see one and advised me to ask next time I’m in. I went on my way. They then left a message to say they had found one for me. I returned to the branch and was given one by Wendy and Debbie. They really went above and beyond. Thank you, I’m really grateful fir this. Reviewed on: 16th October 2025

Reply from The Stafford Building Society Thank you for sharing this, Susan. We are so pleased Wendy and Debbie were able to help and that they went the extra mile for you. Your kind words will mean a lot to them. Response date: 17th December 2025

Excellent customer service.

Excellent customer service. Super helpful and friendly. Would always recommend. Reviewed on: 10th October 2025

Amazing.

Amazing. Spoke with all three staff at the counter at some point (Karen, Claire, can't remember the third's apologies). Exceptionally helpful and attentive. Information passed to me was clear and concise and all my queries were answered no matter how silly the question. Highly recommend. Thank you. Reviewed on: 9th October 2025

Happy customer

Have had a few accounts over a number of years, and the staff have always been friendly and helpful, and answered any questions, even staff in training, will always make a point of asking other staff for advice if they don't know Reviewed on: 1st September 2025

Reply from The Stafford Building Society Thank you, Rosemary, for sharing your experience and for your loyalty over the years. We’re so pleased to know that our team has consistently been able to support you and answer your questions. It’s especially encouraging to hear your recognition of our newer colleagues too. Response date: 10th September 2025

The process of opening two separate accounts was easy.

The process of opening two separate accounts was easy. One was carried out online and the other in office. The latter was conducted by staff who were friendly, helpful and professional. Reviewed on: 11th August 2025

Reply from The Stafford Building Society Thank you for sharing your experience, Roy. It’s great to hear that opening both accounts was straightforward for you, whether online or in person. We’re so pleased our team made the in-branch process friendly and professional, as that’s exactly how we want every member to feel. Response date: 10th September 2025

Very helpful staff - good advice and easy to make ap...

Very helpful staff - good advice and easy to make appointment for further help. Bit of a wait in branch but the fact they're busy is good! Reviewed on: 7th August 2025

very easy to open an account online and set up my mo...

very easy to open an account online and set up my monthly standing order and my passbook arrived very quickly ( not that i intend to touch the money !!) Reviewed on: 6th August 2025

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