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The Stafford Building Society: Savings reviews

Name: Savings
Rating: 4.76 (48 reviews)

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4.76

Based on 48 reviews, last reviewed 30th Apr 2026

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

The society are fantastic and they’re lovely to deal... The society are fantastic and they’re lovely to deal with. The branch has a very calm atmosphere. Some of the systems a little outdated but other than... Read more Reviewed on: 30th April 2026

Latest lowest rating:

2

Old fashioned Not much can be done online, no app, website won’t work with Safari. Staff helpful. Reviewed on: 14th April 2026

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About this product

Stafford Building Society savings reviews can help you to find out more about life at Stafford Building Society. How easy is it to contact Stafford Building Society? And how friendly are they? Our Stafford Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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The Stafford Building Society Savings reviews (48)

Excellent customer service

Went into the branch as mislaid my pass book but needed an urgent transfer to my bank .. Can I just say Claire and Karen were so helpful especially Claire who I felt where professional and sympathetic and went above and beyond to help me Thankyou Reviewed on: 5th March 2026

Reply from The Stafford Building Society Thank you so much for taking the time to leave this lovely review, Samantha. We're really pleased Clare and Karen were able to help when you needed things sorted quickly. We'll make sure your kind words are pass on to them and the rest of the branch team. Response date: 10th March 2026

Great counter service

The counter service at the building society is excellent. Staff are always friendly, knowledgeable and efficient. Reviewed on: 1st March 2026

Reply from The Stafford Building Society Thank you, Martin, for your 5 Star review. We are pleased to hear that you value the friendly, knowledgeable and efficient service from our counter team. We will be sure to pass your comments on to the branch team. Response date: 2nd March 2026

Opening an ISA.

I wanted to open an ISA as have savings account. Very quick and efficient service whilst explaining options. Reviewed on: 27th February 2026

Reply from The Stafford Building Society Thank you for your kind review and the five stars. We are glad our team could make opening your ISA straightforward and clearly talk you through the options. We look forward to supporting you in the future. Response date: 2nd March 2026

Saw Karen today and had all our questions answered s...

Saw Karen today and had all our questions answered simply. Very customer friendly and very polite. Thank you Karen. Reviewed on: 11th February 2026

Reply from The Stafford Building Society Thank you, Annette, for your lovely feedback. We will be sure to pass your kind comments on to Karen, who will be delighted to hear them. Response date: 12th February 2026

Courteous, professional and knowledgeable staff.

Staff contacted initially by phone were courteous and professional. They were knowledgable about the products they were selling and gave me exactly the information I needed. Great service from great people. Reviewed on: 8th February 2026

Reply from The Stafford Building Society Thank you, Robert, for your five-star review and for your kind words about The Stafford Building Society. We are delighted that our team provided courteous, professional and knowledgeable support, and that you received exactly the information you needed. We really appreciate your feedback and support. Response date: 11th February 2026

Attractive range of saving products and interest rates

Wide range of saving products. Attractive interest rates. Local presence - local branch with helpful and courteous staff. Reviewed on: 30th January 2026

Reply from The Stafford Building Society We are delighted to hear, Malcolm, that you value our local branch and the helpful, courteous service from our team. Being present in the community and offering personal support is something we care deeply about. We appreciate you taking the time to share your experience. Response date: 2nd February 2026

Kind and considerate

All staff are kind and considerate and know their role Reviewed on: 30th January 2026

Reply from The Stafford Building Society Thank you, Christine. We are really pleased to hear that our team’s kindness and professionalism came through. We appreciate you taking the time to share your feedback. Response date: 2nd February 2026

The Best Building Society

I have been with Stafford Railway for many, many years, and throughout that time the standard of service has remained consistently first class. The staff are unfailingly friendly, professional, and genuinely helpful. At a time when so much so called progress among high street banks seems to mean removing the human element, it is a real pleasure to deal with an organisation that still values it. Reviewed on: 29th January 2026

Reply from The Stafford Building Society Thank you so much for your lovely review, K C, and for being with us for so many years. We are really pleased to hear that our team continues to make a difference and that you value the personal service we pride ourselves on. Your support means a great deal to us. Response date: 2nd February 2026

Excellent

Always friendly nothing too much trouble. Reviewed on: 26th January 2026

Reply from The Stafford Building Society We are really please to hear this, Alan and Anne. Friendly, helpful service is at the heart of The Stafford, so it means a great deal to know that has been your experience. Thank you for the 5 stars. Response date: 27th January 2026

For a local building society it needs to offer the b...

For a local building society it needs to offer the best rates around, but typically doesnt. Reviewed on: 26th January 2026

Reply from The Stafford Building Society Thank you for sharing your thoughts, Michael. We’re committed to offering great value to our Members and savers, which is why we regularly review our rates to stay competitive with leading providers. We’re proud that our Notice 180 account was recently named Pick of the Week by Moneyfacts and featured in the Daily Express (23 Jan 2026), a reflection of the value we strive to deliver. As your local building society, we’re here to support both our Members and the wider community. If you’d like to explore whether another savings product might better suit your needs, we’d be happy to help. Just pop into our Stafford branch or call us on 01785 223212. Response date: 28th January 2026

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