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The Stafford Building Society: Savings reviews

Name: Savings
Rating: 4.76 (47 reviews)

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4.76

Based on 47 reviews, last reviewed 14th Apr 2026

33% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Great customer service. Great customer service. Easy to use website. I appreciate the passbook. Reviewed on: 10th April 2026

Latest lowest rating:

2

Old fashioned Not much can be done online, no app, website won’t work with Safari. Staff helpful. Reviewed on: 14th April 2026

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About this product

Stafford Building Society savings reviews can help you to find out more about life at Stafford Building Society. How easy is it to contact Stafford Building Society? And how friendly are they? Our Stafford Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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The Stafford Building Society Savings reviews (47)

Great personal engagement

Great personal engagement, by phone and in main branch Reviewed on: 23rd January 2026

Reply from The Stafford Building Society It is great to hear this, Robert. We are so pleased you felt personally supported, both on the phone and when visiting our main branch. That kind of service really matters to us, and the team will be delighted to see your comments. Response date: 23rd January 2026

Efficient teamwork

Efficient front of house, clear knowledgeable, and concise service. Support offered and a clear pathway of action to follow Reviewed on: 23rd January 2026

Reply from The Stafford Building Society It is great to hear such positive feedback, Judy. We are really pleased that you found the service efficient, clear and supportive, and that the team explained what would happen next. Your comments will mean a lot to the branch team and will be shared with them. Response date: 23rd January 2026

Visited to transfer some money.

Visited to transfer some money. Excellent and professional service Reviewed on: 22nd January 2026

Reply from The Stafford Building Society We are really pleased to hear that your visit went smoothly, Ray, and that our team provided excellent and professional service while helping you transfer your money. We appreciate you sharing your experience and look forward to welcoming you again. Response date: 22nd January 2026

Lovely place.

Lovely place. Friendly and professional staff Reviewed on: 17th January 2026

Reply from The Stafford Building Society Thank you, Rachel, for taking the time to share your feedback. We are delighted to hear that you found our branch a lovely place and that our team made a positive impression through their friendly and professional service. Response date: 22nd January 2026

ISA Savings book updates no problem!

Clare was extremely helpful in providing an update to my ISA savings book for 15 years of interest. There was a minor issue with my first name being spelled incorrectly on the SRBS system but after providing my driving licence as proof of name and address this was resolved swiftly. Reviewed on: 15th January 2026

Reply from The Stafford Building Society Thank you, Kevin, for your lovely five-star review. We are delighted to hear that Clare was able to help so efficiently and really appreciate you taking the time to share your experience with us. Response date: 16th January 2026

You can't beat personal service

I visited the Stafford branch to arrange a bank transfer & was served by Clare who was personable & efficient. Because I hadn't used my savings account in a while, it had to be reactivated. Clare explained the process & it was soon sorted. Reviewed on: 30th December 2025

Reply from The Stafford Building Society Thank you, Jackie, for your kind feedback. We are pleased to hear that Clare’s personable and efficient service made your visit a positive one, and that she took the time to clearly explain and resolve everything for you. Response date: 14th January 2026

Being dealt with by clare

I visited today to pay into my savings account , there was a teller free so i was dealt with straitaway , very polite very professional and quick. Reviewed on: 19th December 2025

Reply from The Stafford Building Society Thank you, Keith, for taking the time to share your feedback. We are delighted to hear that Clare provided a prompt, professional and welcoming service and we will be sure to pass on your kind comments to her. Response date: 14th January 2026

Applyong a Power of Attorney

I visited branch to apply a power of attorney to my mom's savings account. The ladies in branch were more than helpful. They explained the next steps for me and in the end it was all quick and easy. Reviewed on: 13th December 2025

Reply from The Stafford Building Society Thank you for your lovely feedback, Melanie. We are really pleased to hear that our branch team were able to help you through the Power of Attorney process and make everything clear and straightforward. We know this can feel like a big step, so it is great to know you felt supported and that the visit was quick and easy. We will be sure to pass your kind words on to the team. Response date: 17th December 2025

Served by Karen Very friendly and helpful.

Served by Karen Very friendly and helpful. Answered all my questions and gave good advice. Explained if l have issues to get to the building society l could access on line or phone. Reviewed on: 12th December 2025

Reply from The Stafford Building Society Thank you for your feedback. We are really pleased to hear that Karen was so friendly and helpful, and that she took the time to answer your questions and offer clear advice. We will be sure to pass this on to her. Response date: 17th December 2025

A safe home for your money savings

I called at the branch to open a savings account, which was arranged by a friendly and efficient staff member. My passbook arrived a few days later, and I made the initial deposit by telephoning the branch using my debit card. One comment; I had hoped to make the initial deposit when I opened the account, as I did when I opened an ISA, but this was not possible. Reviewed on: 10th December 2025

Reply from The Stafford Building Society Thank you for your review, William. We are glad to hear our team made opening your savings account easy and welcoming. Thank you as well for your helpful comment about the initial deposit. We will pass this on to the team. Response date: 17th December 2025

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