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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7567 reviews)

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4.89

Based on 7,567 reviews, last reviewed 25th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

They're a great bank who make it easy to open an acc... They're a great bank who make it easy to open an account Reviewed on: 25th August 2024

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

Starling Bank Business Account reviews (7567)

Review of the Starling Bank, Business Account:

Absolutely avoid.

Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Reviewed on: 25th July 2024

Reply from Starling Bank Hi Connor, Thanks for bringing this to our attention. We're really sorry to hear about your experience. We appreciate how important it is to have control over your money. As a regulated and responsible bank, we sometimes review payments to keep us and our customers safe from potential fraud. We'll only reject a payment if we have reasons to believe an account isn't safe. Please be assured we don't make these decisions lightly. If you have any questions or concerns about this, please don't hesitate to get in touch with us by phone or via the in-app live chat - we're available 24/7 and happy to help further. Team Starling Response date: 26th July 2024

Best bank I have ever dealt with

Best bank I have ever dealt with Reviewed on: 15th April 2024

New business this account has helped me get of...

for a new business this account has helped me get off my feet and not charged the earth. Reviewed on: 15th April 2024

Simplicity at its best

Everything is simple to get done Reviewed on: 15th April 2024

Very easy access to customer service.

Very easy access to customer service. Waiting time less than 1min. Friendly but professional staff. Reviewed on: 15th April 2024

Fast customer service, good app, good value business...

Fast customer service, good app, good value business account. Reviewed on: 15th April 2024

FANTASTIC IN ALL AREAS FR ME AND MY BUSINESS

App fantastic - Support Fantastic - the spaces segment fantastic - I have a few accounts with 3 major high street been around for a long time brands and Stsrling is far ans away the best Reviewed on: 15th April 2024

Only Bsnk that would give me a new account

Opened a new Business account (during Covid) when no other well known banks would take on new business. Thss as no you Starling Reviewed on: 15th April 2024

Easy access, great dashboard on mobile app.

Easy access, great dashboard on mobile app. Excellent security Reviewed on: 15th April 2024

Starling did not seek to overcome challenges with me...

Starling did not seek to overcome challenges with me as an account holder instead closed my account with no explanation. Reviewed on: 15th April 2024

Reply from Starling Bank Hi Martin, thanks for your review. We are sorry about the fact that your account was closed. Just to clarify, we would only close, freeze or restrict accounts only as a last resort. Thanks again for your review. Team Starling. Response date: 24th April 2024

Great service all the time with starling bank

Starling bank has been a god send, I love the app very easy to user, their customer service is great and always on hand to help out Reviewed on: 15th April 2024

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