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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16829 reviews)

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4.92

Based on 16,829 reviews, last reviewed 20th May 2026

101650% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service The website is easy to navigate and extremely user friendly. On the occasions that a telephone call was required I found the colleagues very helpful ... Read more Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16829)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

A life saver

I was recommended to Step Change by a friend at a time when I thought there was no way out of my crippling financial situation. The advisor I spoke to was non judgemental, extremely helpful, totally professional, and literally took all my worries away by setting up an affordable plan to help me repay my debt. I feel I have my life back and can’t thank Step Change enough! Reviewed on: 7th July 2023

Excellent Guidance

So helpful and easy to find a solution to my problems Everything was concise and straightforward. A weight has been lifted as a result Reviewed on: 7th July 2023

Saved my sanity

My debts had gotten out of control but with the help of stepchange I have now got things back in control so understanding and helpful Reviewed on: 7th July 2023

Really saved me in the most difficult time.

I was really struggling after a loss in my family and I needed help. All the people I spoke to at StepChange helped to guide and reassure me. I could not express in words how grateful I am for their help and support. Reviewed on: 7th July 2023

Sorted my life out.

I can't thank step change for all the help with managing my debts. It was getting out of control, but step change gave me excellent advice and completely changed my life. Thankyou Reviewed on: 7th July 2023

Lifted a massive weight off of my shoulders.

I heard about Step Change from citizen's advice and I'm glad to have contacted them, the process of setting up a DMP was very easy and quick to do, It really feels like the weight of the world has been lifted and I can now breath again. Reviewed on: 7th July 2023

Solid debt advice, and very considerate.

Looking at an ever increasing debt, Step Change gave me alternatives, and sorted them quickly, to ease the overall pressure. Reviewed on: 7th July 2023

Excellent service

Step change helped me so much every member of staff I spoke were very helpful friendly and understanding and never questioned me once highly recommended Reviewed on: 7th July 2023

Offered me great, understanding support

Step change helped me to get an affordable debt payment plan quickly and offered great support throughout the process. Their staff are knowledgeable and not at all judgmental no matter what situation you are in. Reviewed on: 7th July 2023

Life changing

An amazing life saver. My finances have improved so much since they took charge of my debt management. Thank you!! Reviewed on: 7th July 2023

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