Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

View other StepChange products

4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Stepchange helped me to see a way forward, I am now...

Stepchange helped me to see a way forward, I am now able to manage my money and very close to successfully paying my debts off. I am very grateful to Stepchange it is a much needed service. Thank you for letting me see a way forward out of debt. Reviewed on: 1st May 2024

Easy to deal with, every call is successful.

Easy to deal with, every call is successful. Would be better if they had an app and own assigned account manager Reviewed on: 1st May 2024

Everyone is easy to speak with and helpful .

Everyone is easy to speak with and helpful . Reviewed on: 1st May 2024

the best of the best

Great people with clear step by step action on how to best resolve your situation. Always go the extra mile and can accommodate for any life inconveniences / curves balls Reviewed on: 1st May 2024

Before I contacted Step Change I didn’t know where t...

Before I contacted Step Change I didn’t know where to turn for help. I was constantly worried and stressed about money. When I had paid my bills I had nothing left to live on so then had to borrow more money to survive the month till the next pay day. Due to COVID all my overtime was stopped leaving me with even less wages to pay my bills. I spoke to a friend who suggested I contact Step Change and I’m so glad I did as it was the best thing I could have done. Now my debts are still getting paid but I have money to live on.A massive thanks to them for helping me to get out of my financial difficulties. Reviewed on: 1st May 2024

Stepchange have helped me get back on track with my...

Stepchange have helped me get back on track with my outstanding debts. Reviewed on: 1st May 2024

Simply the best

They are simply so good friendly very knowledgeable nothings too much trouble always adding yiu . Yiu are not alone with stepchange Reviewed on: 1st May 2024

The way I have been advised on my case was excellent.

The way I have been advised on my case was excellent. Reviewed on: 1st May 2024

StepChange, changed my life, I was in a dark place b...

StepChange, changed my life, I was in a dark place before I contacted them. They was kind and caring and there help and advise changed my life for the better they should me how to budget my income better and pay off my debts without the terrible stress I was under before I contacted them Reviewed on: 1st May 2024

The care, attention to detail and encouraging suppor...

The care, attention to detail and encouraging support I have received from StepChange has allowed me to increase my confidence in money management. As a result, debt management has made me deal with my issues in a stress free way. I do not know what I would have done, had it not be for this incredible organisation and the staff team. Reviewed on: 1st May 2024

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt Solutions
from Money Advisor 3.92 from 13 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub