Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Great customer service.....

Great customer service, put my mind at ease with all the worrying i iwas going throught. Can now see the light at the end of the tunnel. Reviewed on: 27th May 2026

Step change helped me massively after covid, banks w...

Step change helped me massively after covid, banks were horrible and treated me like a worst criminal, but step change sorted everything out and whole experience was really good Reviewed on: 27th May 2026

Good would recommend to everyone who are struggling

Good would recommend to everyone who are struggling Reviewed on: 27th May 2026

Helped me out with everything that happened last yea...

Helped me out with everything that happened last year and always there for help Reviewed on: 27th May 2026

Helpful advice

Really helpful to talk to didn’t make you feel small for asking for help Reviewed on: 27th May 2026

They have helped me enormously.

They have helped me enormously. Absolutely no judgement whatsoever on their part. The website is very easy to navigate and they’re always at the end of the line if needed. I would absolutely recommend them Reviewed on: 27th May 2026

I used to pay for a debt managment programme and now...

I used to pay for a debt managment programme and now I use that extra money to pay off my debt Reviewed on: 27th May 2026

Saved me from a world of hassle dealing with all sor...

Saved me from a world of hassle dealing with all sorts of creditors thank you Reviewed on: 27th May 2026

Stepchange for no worries

Stepchange have taken all the stress out of my debt worries Reviewed on: 27th May 2026

Stepchange was amazing, they helped with everything...

Stepchange was amazing, they helped with everything and made me feel like there was a way forward. They never judged but gave advice on what to do and they helped every step of the way. Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt advice
from National Debtline 4.40 from 69 reviews
Debt advice
from Money Wellness 4.89 from 6451 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub