Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16804 reviews)

View other StepChange products

4.95

Based on 16,804 reviews, last reviewed 18th May 2026

100450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change are fantastic and very understanding. Step change are fantastic and very understanding. I would recommend anyone with financial troubles to contact them Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16804)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helpful, supportive, trustworthy and reliable

Can't recommend stepchange more highly...supportive all the way, experienced, helpful and customer friendly. If I could give more stars I would, I have complete confidence in them and their professionalism and complete understanding of what people in debt are going through..Brilliant service! Reviewed on: 13th August 2022

Amazing, non-obtrusive support

I have been supported by Step Change for a number of years now after the embarrassment of getting in debt. I have been humbled by their care whilst not being over officious. Regular emails of help and guidance give me a sense of control and monthly statements help me stay focused whilst on a long journey. Thank you, Step Change. Reviewed on: 13th August 2022

Simply the best

Have and still helping me get my finances on the right path. Would highly recommend them to anyone with finance difficulties. They make sure you are still able to live whilst making sure your creditors are sorted with payments and you have no more hassle from them for more money. Reviewed on: 13th August 2022

Step Change saved me

I was struggling so much before I reached out to Step Change. I felt a lot of shame about my financial situation but Step Change offered exactly what I needed: solid advice, compassionate support and clear solutions. Step Change have allowed me to get my life back on track and see a light at the end of the tunnel and I’m so grateful. Reviewed on: 13th August 2022

Life Savers

Step Change has been my life Saver at one of my lowest times. They didn't judge me & made me feel hopeful that with their help I could get through it. Reviewed on: 13th August 2022

They have given us our life back

I didn't know where to turn with my debt issues. I was sinking, going under until I reached out. They literally saved my sanity and gave my life back. Thank you all. Reviewed on: 13th August 2022

fantastic service

always helpful polite and considerate. Reviewed on: 13th August 2022

Thank. God I contacted them when I did!

They talked me through my options, were nonjudgmental helpful and kind. If I had left things until the cost of living crisis really hit I would be in a mess Reviewed on: 13th August 2022

Step change is the best

They are very helpful and they have changed my life for better I will recommend step change to anyone. Thank you step change Reviewed on: 13th August 2022

The people with the solutions

Stepchange started helping us before we got into debt,they advised us what action to take when the situation worsened. When the time came Stepchange we’re there for us , thank you Stepchange. Reviewed on: 13th August 2022

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt Solutions
from Abacus 4.68 from 6 reviews
Debt Solutions
from Money Advisor 4.92 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub