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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Stepchange have helped me immensely over the last co...

Stepchange have helped me immensely over the last couple of months. They've enabled me to get my life back on track after taking our loans help family. They've been clear about how they can, what's best for me and all the steps I need to take. Thanks Reviewed on: 1st May 2024

Great service

Great service & staff put you at ease explain the whole process & answers any questions if you are worried. Can't recommend enough Reviewed on: 1st May 2024

I was in a bit of a state 3 gils getting married in...

I was in a bit of a state 3 gils getting married in 4 years and then a separation to make things worse I lost my Jon and just had no were to turn thank goodness I picked up the courage to call step change for help I didn't expect the help and support I got it was outstanding they took care of every thing And I could relax it put my life back on track and I will always be thankful for that it's the better person who ask for help you can't keep ignoring the problem and think it will go out ring them you will feel far better for it x Reviewed on: 1st May 2024

We wouldn't have managed to get clear of debt withou...

We wouldn't have managed to get clear of debt without the help of stepchange.We were due creditors a lot of money and it took a long time but we finally managed with the help from stepchange to pay everything off Reviewed on: 1st May 2024

Best decision i have made in years

StepChange have changed my life. I was in a financial pickle a year ago and was starting to panic, but was recommended to SC by family. With their support vs my options, i set up my plan and i am now making real headway towards becoming debt free. Reviewed on: 1st May 2024

Excellent service , they listen and very caring

Excellent service , they listen and very caring Reviewed on: 1st May 2024

Stepchange

Helped us when we my wife had an accident without them we would have lost everything Reviewed on: 1st May 2024

I found myself in debt and contacted you and without...

I found myself in debt and contacted you and without any fuss you took away all my stress and worked out an affordable budget for me Reviewed on: 1st May 2024

Excellent

I have been treated excellently and with a high degree of empathy Reviewed on: 1st May 2024

Brilliant and helpful

Been with Stepchange for a few years and they have help me with my creditors. Slowly getting sorted but with their help it has been much easier to sort Reviewed on: 1st May 2024

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