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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,835 reviews, last reviewed 21st May 2026
101950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026
Jayne Marriott's avatar
Jayne Marriott

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Excellent service all round

5
Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020
Jeff day's avatar
Jeff day

Life saver!!

5
Amazing service - great advice and support for free. Nothing seems too much trouble even when i had multiple questions. So glad I wne through Stepchange as I was at such a low point I didn't want to go on! The literally saved my life with their help. Reviewed on: 12th August 2022
HC's avatar
HC

Best thing I have done

5
When my debts became so bad that it was affecting my sleeping and eating and getting to the point that I was feeling that there was no way out I found step change and they made so easy to set up my DMP and overnight a great weight was lifted of my shoulder Reviewed on: 12th August 2022
robert Crawford 's avatar
robert Crawford

Debt free

5
Spoke to stepchange in 2019 about a debt of £20,000 that I had and 3 years later I'm debt free for the first time since I was at school, I'm 52 now. Reviewed on: 12th August 2022
Raymond mcgoldrick 's avatar
Raymond mcgoldrick

Provided amazing support at one of the lowest points in my life

5
I'd got into terrible debt and was feeling suicidal but their calm and non-judgemental approach made me realise that solutions were available. They gave me hope. Reviewed on: 12th August 2022
CFD's avatar
CFD

Help at its best

5
Turned around our financial nightmare into something very workable where we were able to sleep at night. Reviewed on: 12th August 2022
Julie Smith's avatar
Julie Smith

saved my life

5
I was so scared all the time but since signing up with stepchange my blood pressure has gone down and i can actually sleep at night Reviewed on: 12th August 2022
patricia Harrigan-Clarke's avatar
patricia Harrigan-Clarke

Stepchange

5
Stepchange have saved me from losing everything I've been with them for many years and they are fantastic thankyou stepchange Reviewed on: 12th August 2022
Angela walker 's avatar
Angela walker

Supportive caring company

5
Non judgemental, experienced friendly staff , always, and I mean always extremely helpful and supportive Reviewed on: 12th August 2022
Kathryn hackman 's avatar
Kathryn hackman

Living with debt

5
I don't know where I'd be without step change, they help you through your financial situation and come with an affordable plan to start paying back your debt. Reviewed on: 12th August 2022
William Stewart's avatar
William Stewart

Stepchange

5
Fantastic company who helps so many people. Wish I'd got help sooner Reviewed on: 12th August 2022
Sarah Nattrass's avatar
Sarah Nattrass

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