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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange for no worries

Stepchange have taken all the stress out of my debt worries Reviewed on: 27th May 2026

Stepchange was amazing, they helped with everything...

Stepchange was amazing, they helped with everything and made me feel like there was a way forward. They never judged but gave advice on what to do and they helped every step of the way. Reviewed on: 27th May 2026

Great approach,simple procedure to follow and all be...

Great approach,simple procedure to follow and all being agreed happened. Reviewed on: 27th May 2026

Lifesavers

They are lifesaver without them. I don’t know what I had done. They were there when I needed them thank you. Reviewed on: 27th May 2026

Approachable, helpful and non judgemental support

Step Change responded promptly to my application for help. The person who rang me to find out a bit more was friendly, helpful and non judgementally, it was such a relief when they dealt with the creditors setting up a payment plan which could be managed and reviewed online. Reviewed on: 27th May 2026

Very professional and non judgmental.

Very professional and non judgmental. Debts were becoming overwhelming and unmanageable, with the right advice and a step forward from myself, I’m now in control, with a reduced single payment per month to step change who then distribute payments to all my creditors, I’m a step closer to becoming debt free. Reviewed on: 27th May 2026

Great service, painless, they took care of everything

Great service, painless, they took care of everything Reviewed on: 27th May 2026

Gratitude and appreciation.

Ever since making contact with Step Change I’ve had nothing but helpfulness ,understanding and full respect . Having a piece of mind knowing that my financial circumstances are being taken care of helps elevate stress which was a battle . Reviewed on: 27th May 2026

A great way to manage debt

Easy to set up and communicate with the team. StepChange basically does all the hard work for you and it helped me a great deal as I had a lot of creditors. I haven’t felt any judgement and I know if I need any additional help, I could ask and there would be a way to work around any difficulties. Reviewed on: 27th May 2026

Simply lifesavers, first class and was such a weight...

Simply lifesavers, first class and was such a weight off when Stepchange helped me sort my finances Reviewed on: 27th May 2026

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