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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18628 reviews)

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4.92

Based on 18,628 reviews, last reviewed 16th Jun 2026

187750% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Annecrossanx Claire from Stepchange is amazing she’s attentive and cares about her clients thankyou so much for all your help Reviewed on: 16th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18628)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange has been life saver to me so discreet wit...

Stepchange has been life saver to me so discreet with my finances. Can sleep at night thank you Reviewed on: 27th May 2026

Absolute life savers.

Absolute life savers. Never judgemental. I was 2 months away from clearing my debt and Covid happened. My industry was almost decimated by this. My debts built back up to survive. Then I had to start a DRP all over again. The people on the phone were just brilliant. on a slightly separate issue. Billionaires should not exist. Reviewed on: 27th May 2026

Excellent service

Never had any problem Always approachable.. fast and efficient replies to any queries Reviewed on: 27th May 2026

Always a helpful friendly person to speak to

Always a helpful friendly person to speak to Reviewed on: 27th May 2026

They were super helpful, made me feel at ease at suc...

They were super helpful, made me feel at ease at such a stressful time. Guidance was straight forward and always there to support when needed. Management is great and I fully understand where I stand with my debts Reviewed on: 27th May 2026

Best help advisory

I cannot fault all the help I received from step change if I was ever ever to come into extra money I would give to this cause of this charity that help helped me in so many ways myself and my daughter I will forever be eternally grateful. I think I have a few more years left to pay off my debts and then I will be debt free. Reviewed on: 27th May 2026

Life goes on.

I needed to do something fairly quickly to try and clear my outstanding debts. The answer was clearly STEPCHANGE. My debts are now nearly coming to an end. Just need to carry out a yearly review. Thank you STEPCHANGE. It is a big weight off one's shoulders. Reviewed on: 27th May 2026

Step change really helped me during a very difficult...

Step change really helped me during a very difficult financial time. Debts and overdue notices were arriving rapidly, and they helped me get everything organised and manageable. They arranged affordable monthly payments that allowed me to gradually clear everything. I would like to wholeheartedly thank them for all the support and guidance they gave me during such a stressful period. It truly made a huge difference in my life. Reviewed on: 27th May 2026

Helpful, friendly staff. Peace of mind. Stress free

Helpful, friendly staff. All my questions were answered. Felt so relieved after as it was so easy and stress free to set up. Reviewed on: 27th May 2026

Good support

My situation was managed effectively and with sympathy and support. App is easy to access and understand nd provides all the information I need Reviewed on: 27th May 2026

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