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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Saved Me

Stepchange are a wonderful helpful organisation who without I would not be here. They literally saved me. Reviewed on: 12th August 2022

Step Change

They have helped us for quite a few years now and have taken the worry out of repaying our debt and also given us a lot of helpful advice and keep us on track with our finances. Reviewed on: 12th August 2022

Given me the confidence to tackle my debt

Thanks to Step Change I am now able to pay off my debts in an effective way when I was struggling before and didn’t know who to turn to. I am finally getting back on my feet and my mental health has improved as a result. I would recommend them to anyone. I should have found them earlier! Reviewed on: 12th August 2022

so very helpful

such a great proffesional and helpful service. so genuine and understanding. the help given has eased such a burden from us and we are so grateful Reviewed on: 12th August 2022

Fantastic charity

Been with StepChange for a few years now and I have nothing but excellent praise for them. Reviewed on: 12th August 2022

Excellent customer service

Always understanding when talking to anyone at Stepchange. Helpful and offer workable solutions to debt problems Reviewed on: 12th August 2022

Life saver

Great charity. Took all the stress out of being in debt. Reviewed on: 12th August 2022

Helpfull friendly supportive

They have helped me debt free for two years they are do helpfully and supporting recommend to anyone and everyone Reviewed on: 12th August 2022

So easy. To deal with

Took a lot of stress away due to debt with the bank Reviewed on: 12th August 2022

Lifesavers

I put off doing anything about my debts but when I finally got up the courage to talk to Step Change it was a relief.So helpful no judgement just understanding and advice. Great Reviewed on: 12th August 2022

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