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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

A really helpful and non-judgemental service.

A really helpful and non-judgemental service. My debt was drowning me. Now I am debt free and intend to stay that way. Reviewed on: 27th May 2025

Very grateful for StepChange!

I am genuinely amazed and very grateful, for the service and compassion of the StepChange people. The process ensured I felt in control and got to being debt free as soon as possible. The process was easy, I was able to track payments and debts, and make changes where needed with ease. Without StepChnage I don't think I would have been in the position to buy a house with my partner this year. Reviewed on: 27th May 2025

StepChange have been amazing.

StepChange have been amazing. So supportive, knowledgeable and very sympathetic to our situation. Reviewed on: 27th May 2025

StepChange helped me recover from one of the darkest...

StepChange helped me recover from one of the darkest periods in my life. The professionalism i was shown along with the compassion and expertise was crucial Reviewed on: 27th May 2025

i was drowning in debt following a divorce.

i was drowning in debt following a divorce. I kept putting things off as i was embarrassed about the size of my combined debts and not wanting to address it myself, let alone a 'stranger'. i was also concerned that i would then be getting myself into more debt by acquiring 'fees'. shouldn't have worried, and how i wish i had done this far sooner. Yes, that first phone call is a bit awkward, but the staff are friendly, helpful and non judgemental. After years of debt, i will finally be free next October - and what a wonderful position that will be :-) Reviewed on: 27th May 2025

StepChnage quite literally changed everything for me.

StepChnage quite literally changed everything for me. I felt like I was never going to pay off my debt, I was paying so much interest so just couldn't ever see a way of making my debt any more manageable. StepChnage were completely non-judgemental and helped me communicate with my banks to explain my situation, I am now over half way though my debt re-payment plan and finally see a future where I will be debt free and get my life back. Reviewed on: 27th May 2025

Thank you step change

Step change has change my financial stress in my life …very much effective Reviewed on: 27th May 2025

Scary experience in general when you get in to sever...

Scary experience in general when you get in to severe debt difficulty so taking that first leap was tough. But stepchanges explanations and tools you can use made it a much more pleasant and reassuring experience. It’s allowed me to be more in control, and it’s literally changed my life and allowed me to get back in control again. Determined to see it through with the help from step change and I’d recommend anyone struggling to seriously consider Stepchange. Reviewed on: 27th May 2025

Excellent support

Although i had not actaully got behind with my repayments i knew i would so I rang step change who sorted out my debts via a DMP and I then felt in control Reviewed on: 27th May 2025

Life changing

I went from being anxious every day to having everything under control Reviewed on: 27th May 2025

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