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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

These people are fabulous

Every person that I have spoken to at StepChange has been amazing in supporting and helping me see the light at the end of the tunnel. Practical advice is great but more than that, they have made me feel that I am a worthwhile person even though I have worries galore regarding money. I said to the lady I spoke to for some time this week, who was going through my budget, 'You have made me feel like crying, but in a good way!' I can't say more than that - she made me feel great. Reviewed on: 28th July 2022

Great friendly but professional help

I've been using stepchange for years now and on the occasions I have needed to speak to someone they have always been friendly but professional. You never get the feeling that you are being judged for being in debt and that fact that they are a charity too gives you the confidence that they aren't just after making money out of your problems. Reviewed on: 28th July 2022

Fantastic, non-judgemental and super helpful.

They helped me when no one else would. The are very supportive and never made me feel inferior. Reviewed on: 28th July 2022

So helpful and friendly

The staff were very helpful especially on my first contact. They were friendly and put me at ease when discussing my finances. Reviewed on: 28th July 2022

It's a long road

Had just about given up on pretty much everything when I decided to call Step Change, Best Thing I have done, explained all the options I had and have helped me along the way, the road is a long, but with the help of Step Change eventually you will get to the end. Reviewed on: 28th July 2022

Amazing service

Such a great service that helps you see through the murky waters of debt Reviewed on: 28th July 2022

Amazing support for clients

I was struggling with debts and was wondering what to do , fortunately found step change and it’s amazing support which has helped me tremendously Reviewed on: 28th July 2022

Stepchange has given me control and and helped me learn budgeting tools along the way

I found Stepchange in 2018. Following a mental health crisis, and subsequent job loss my finances were spiralling out of control and I didn’t know which way to turn. Every time the phone rang or a letter came though the door I felt sick with worry dreading what was coming next. An ex-colleague found me in floods of tears and recommended Stepchange. I was terrified making the first call but need not have worried, I was greeted with a calm, friendly, reassuring voice and given advice on immediate remedial steps to take. The excellent support continued from there, within just a few weeks my DMP was set up and my creditors stopped chasing me for payments - the relief I felt was unexplainable, I could finally breathe and stop the constant worrying about money. As time went on and I felt stronger I was able to challenge payday loan companies for unaffordable lending. Some small wins allowed those debts to be cleared quicker. I started with over £14k in debt and a monthly payment of £88, in time I secured employment and I have been able to regularly review my budget and increase my payment to remain affordable. I now have approx 2.5k left to pay back and a debt free date of March-23 firmly in sight. Without the help and support from Stepchange this would not have been possible. I am so grateful and this is why I am putting them forward for my vote. Reviewed on: 28th July 2022

The best company in UK.

Very friendly and very helpful. I'm very happy to work with this company Reviewed on: 28th July 2022

Step Change turned my despair to hope

Like many others before me, despite a lifetime of financial prudence, a couple of years ago I found myself deep in debt. So easy to access new credit, I was rapidly increasing my debts. Citizen Advice recommended I approach Step Change, and after a thorough review with me they proposed a plan, which we negotiated to make it work for me. They put these proposals to my creditors, who agreed, and it is working. Slowly we are reducing the debt, and I can still live a good life. All thanks to Step Change. Reviewed on: 28th July 2022

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