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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Friendky, knowledgable staff giving total peace of m...

Friendky, knowledgable staff giving total peace of mind. Reviewed on: 1st May 2024

I am so happy with the support I am receiving if not...

I am so happy with the support I am receiving if not for StepChange my property could have been repossessed by Debtors. I would recommend StepChange to friends and family. Reviewed on: 1st May 2024

StepChange saved my sanity as I was contemplating co...

StepChange saved my sanity as I was contemplating committing suicide after I was scammed in a romance plot online Reviewed on: 1st May 2024

Superb help and support

Superb help and support throughout my journey to getting debt free Reviewed on: 1st May 2024

I can’t express my gratitude enough.

I can’t express my gratitude enough. They are the kindest, least judgemental people you could ask for. They lowered my stress levels from unbearable to happily manageable. I would recommend them to anyone who is feeling financial stress. Reviewed on: 1st May 2024

Step change literally saved my life.

Step change literally saved my life. I was in debt due to high cost of living, i was under so much pressure. When i contacted them they made it simple for me to get my life back on track by simply consolidating my debts into obw affordable payment.I am very grateful for their service. I highly recommend them to anyone struggling with them. Reviewed on: 1st May 2024

Since my DMP approved .

Since my DMP approved . My life change in better way . I was struggling with money and very stressful situation . Paying less each month is helping a lot me and my family . Now less stress and a better life thank you very much for every thing . Reviewed on: 1st May 2024

Clearing Debts

Step Change was a god send for us at a time when life was a nightmare due to ill health and very little money coming in. The phone was constantly ringing from financial institutions wanting payment but overnight thanks to Step Change stopped all that. Still not cleared every debt but life is now manageable and next year finally we will be debt free thanks to Step Change. Reviewed on: 1st May 2024

Fantastic company ,sorted everything out with my cre...

Fantastic company ,sorted everything out with my credit companies professionally ,quickly and efficiently. Reviewed on: 1st May 2024

The plan has given me peace of mind.

The plan has given me peace of mind. I find it very easy to keep track of my spending now Reviewed on: 1st May 2024

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