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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16838 reviews)

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4.92

Based on 16,838 reviews, last reviewed 22nd May 2026

102100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing company, reassuring and truly life changing... Amazing company, reassuring and truly life changing when you can see no way forward Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16838)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Excellent service from Stepchange

I have been with Stepchange for a number of years now and they have always treated me with respect and understanding. Every time I have had to contact them, they have helped me and found the best solution for me Reviewed on: 4th September 2021

Fantastic Company

It's a very unnerving and somewhat shameful experience going to a debt management company for help but Stepchange took all that away immediately and were very easy to deal with. I just wish I'd have gone to them 12 months earlier. Reviewed on: 4th September 2021

Support and advice

Professional and caring took all the stress and anxiety out of my situation Reviewed on: 4th September 2021

The best

Supportive. 24/7 - 365 - always go above and beyond for you. Reviewed on: 4th September 2021

Great customer

Could not fault them. They helped me create a plan I could afford Reviewed on: 4th September 2021

The help that many may need

Helped me out so much to get my finances in order, when a company made me struggle with debt due to a mistake on there part. Step change helped me to get things in order. Reviewed on: 4th September 2021

The difference between worry and sanity

Stepchange changed my life for the better when I was at my lowest. I am now on the road to paying off all my debts and am forever thankful for their help. Reviewed on: 4th September 2021

Step Change

Very helpful and extremely friendly Reviewed on: 4th September 2021

Releiving debt worries.

I was helped to deal with debt by knowlegble and non judgemental people giving me great support and peace of mind. Reviewed on: 4th September 2021

Easy and friendly service

Amazing and supportive staff who make the process easy and stress free. Reviewed on: 4th September 2021

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