Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

View other StepChange products

4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stpchange were there when I thought I had no were t...

Stpchange were there when I thought I had no were to turn .They helped me turn my life back around . Reviewed on: 1st May 2024

A big thank you

I was embarrassed about my situation and from start to finish "step change" have helped me gain control and pay an affordable amount back each month . I wish I did it sooner! Reviewed on: 1st May 2024

They take all the worries and pressures away.

They take all the worries and pressures away. Reviewed on: 1st May 2024

Helped me out so much with all my debts when they we...

Helped me out so much with all my debts when they were getting in top of me Reviewed on: 1st May 2024

Right from the start professionalism and integrity.

Right from the start professionalism and integrity. Reviewed on: 1st May 2024

Wonderful services.

Wonderful services. Timely delivery. Reviewed on: 1st May 2024

Step change helped me during very difficult time ste...

Step change helped me during very difficult time step by step very caring and exceeded my expectations. Reviewed on: 1st May 2024

Amazing company

Just and amazing company always helpful Reviewed on: 1st May 2024

Amazing people!

Amazing people! Helped me so much !!! Reviewed on: 1st May 2024

The advisor, Barbara was extremely helpful, lovely t...

The advisor, Barbara was extremely helpful, lovely to talk to and in general just really knows what she’s doing. I hope she gets enough recognition because the world needs more advisors like her! In general, I always have great experience with StepChange, I’m extremely helpful! Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt collection
from Ayom Debt Recovery 1.77 from 83 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub