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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Life changing

I’m not sure where I’d be today without the help I receive from StepChange. It really has changed my life and continues to do so. There are no words to express the peace of mind they have given me. The lift of the heavy burden of countless debts I had here, there and everywhere, really is life changing. The advice, help and support they provide for however long you need them really is second to none. Reviewed on: 1st May 2024

Great service

Took the stress out big my life , very professional. Reviewed on: 1st May 2024

I was struggling to get back on top of my finances

I was struggling to get back on top of my finances but once step change got involved everything was so much easier and I could now pay my bills and still make ends meet! Reviewed on: 1st May 2024

StepChange has literally saved my life.

StepChange has literally saved my life... I lost my job and became overwhelmed with my bills at they heaped up. When I though I was out of options and had nowhere to go... StepChange helped me. The help I received was kind, professional and non-judgemental. I'm so thankful to a friend for telling me about StepChange. I have been able to pay off my debt at a rate that I can manage and in one year... I will be fully debt free. They have helped sleep again at night and to get my confidence back. Thank you to the wonderful people at StepChange. Thank you! Reviewed on: 1st May 2024

Absolutely brilliant, supported me through a diffic...

Absolutely brilliant, supported me through a difficult financial situation and helped me regain control over my finances. Reviewed on: 1st May 2024

Back in control!

There are very understanding and explained everything, instantly lowering my stress levels. Even offering support with my mental health. It takes time to get back in track, but it's good to know my finances are under control now. Reviewed on: 1st May 2024

It was really hard reaching out but call handlers ma...

It was really hard reaching out but call handlers made the process easy. Reviewed on: 1st May 2024

Stepchange help to ease the worry of debt management.

Stepchange help to ease the worry of debt management. They are with you every step of the way and their communication to all involved is first class. Reviewed on: 1st May 2024

Great advice and not judgemental.

Great advice and not judgemental. Helped so much. Reviewed on: 1st May 2024

Really helped me out of a difficult financial position.

Really helped me out of a difficult financial position. Very friendly and helpful. Also very expert in financial options. Reviewed on: 1st May 2024

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