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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Become debt free

Can’t fault the service provided it gave the best option for me to become debt free always keep in touch providing statements monthly. Would highly recommend for other people to become debt free, Reviewed on: 27th May 2026

Took the stress of me and helped me clear my...

Took the stress of me and helped me clear my debt Reviewed on: 27th May 2026

Lifesaver!

Stepchange will take the fear, worry and misery away and help you solve your financial stresses in an affordable manner tailored to your made to what you are able to afford. Don’t hesitate - this is something which can easily be solved. No judgement just practical help which will help you get back on track :) Reviewed on: 27th May 2026

Stepchange has been life saver to me so discreet wit...

Stepchange has been life saver to me so discreet with my finances. Can sleep at night thank you Reviewed on: 27th May 2026

Absolute life savers.

Absolute life savers. Never judgemental. I was 2 months away from clearing my debt and Covid happened. My industry was almost decimated by this. My debts built back up to survive. Then I had to start a DRP all over again. The people on the phone were just brilliant. on a slightly separate issue. Billionaires should not exist. Reviewed on: 27th May 2026

Excellent service

Never had any problem Always approachable.. fast and efficient replies to any queries Reviewed on: 27th May 2026

Always a helpful friendly person to speak to

Always a helpful friendly person to speak to Reviewed on: 27th May 2026

They were super helpful, made me feel at ease at suc...

They were super helpful, made me feel at ease at such a stressful time. Guidance was straight forward and always there to support when needed. Management is great and I fully understand where I stand with my debts Reviewed on: 27th May 2026

Best help advisory

I cannot fault all the help I received from step change if I was ever ever to come into extra money I would give to this cause of this charity that help helped me in so many ways myself and my daughter I will forever be eternally grateful. I think I have a few more years left to pay off my debts and then I will be debt free. Reviewed on: 27th May 2026

Life goes on.

I needed to do something fairly quickly to try and clear my outstanding debts. The answer was clearly STEPCHANGE. My debts are now nearly coming to an end. Just need to carry out a yearly review. Thank you STEPCHANGE. It is a big weight off one's shoulders. Reviewed on: 27th May 2026

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