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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellent service

We have been with Stepchange for 3 years and have found them to be excellent. We have been well informed all the way through these years with e-mails and updates. So very pleased with the service Reviewed on: 4th September 2021

Provided life changing help and advice!

StepChange honestly changed my life. The advice and support they gave was first class and made me put things into perspective and make the changes I needed to to take control of my debts. I am almost 3 years into a debt management plan and the support has been ongoing. I cannot fault them. Reviewed on: 4th September 2021

Financial life savers

The best advice, support and guidance. Reviewed on: 4th September 2021

Phone call

I was so nervous about ringing up as I have really bad anxiety they let my friend take over for me which helped me loads or I don’t think I would have sorted my plan out if that wasn’t possible Reviewed on: 4th September 2021

They are so supportive

When I felt there was no dilution to my debt worries they gave me hope and a new direction Reviewed on: 4th September 2021

Took the worry out of the whole terrible situation. I felt supported. Debt repayments became much more affordable. For the first time, there was light at the end of the tunnel.

Altogether brilliant. The initial service, in particular, was a total godsend. I hadn't known which way to turn, and was terrified of losing my house. Reviewed on: 4th September 2021

Excellent service

Always helpful with advice and support. Reviewed on: 4th September 2021

Brilliant and caring

They helped me get on track with my disbanded and I was in a pretty dark place. I never felt judged and they took the time to go through the application with me. Reviewed on: 4th September 2021

Step Change helped me turn my financial nightmare around.

I was massively in debt that was dragging me down. Step change allowed me to take a grip on things, and to lift the pressure that was crushing me. Reviewed on: 4th September 2021

Help when you need it most.

If you have debt problems Stepchsnge are the people to help you out and they are recognised by most lenders. Reviewed on: 4th September 2021

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StepChange: Debt advice reviews

102350% increase in 5 star reviews

900% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Company of the year 2025

Best financial support provider 2025

StepChange Debt advice reviews (16843)

Excellent service all round

Excellent service

Provided life changing help and advice!

Financial life savers

Phone call

They are so supportive

Took the worry out of the whole terrible situation. I felt supported. Debt repayments became much more affordable. For the first time, there was light at the end of the tunnel.

Excellent service

Brilliant and caring

Step Change helped me turn my financial nightmare around.

Help when you need it most.

Do you have a different StepChange product?

Want to see more from StepChange?

Mortgage Broker

Join Smart Money People

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